Cubase 10.5 upgrade with " Currently no license available "

Hello All,
About 7 days ago having purchased the Cubase 10.5 upgrade I got the following message when I entered the activation code "Currently there is no license available which can be upgraded by your upgrade license. "
I have reported this 6 DAYS ago on the Steinberg site and I am posting on here to seek help through any official Steinberg crew who can help me since I have heard nothing from the support team.
Hope you are all well and safe…Best regards…Shabz

Hi and welcome,

There are two possible reasons:

  1. You have upgraded from Cubase version, you have no license for. Please, double-check what Cubase version (and edition) license do you own and what upgrade did you buy.
  2. You have upgraded from Soft-eLicenser Cubase to USB-eLicenser Cubase. In this case, you have to buy a USB-eLicenser. You have to transfer your Soft-eLicense to the USB-eLicenser first, then you can upgrade the license sitting on the USB-eLicenser.