Cubase 10 AI not seeing US22mkII as input

I just purchased the UR22mkII and downloaded the Cubase 10AI software. I have installed the drivers for the Steinberg UR22 and the firmware update.

It is plugged into the PC’s USB 2.0 and the power light is on. The power is on and I can hear through the UR22’s headphones sound but when launching Cubase it says "the device cannot be loaded. Please ensure that it is properly connected to the PC.

Hi Mike,

can you locate your interface under device manager?
Maybe reinstalling driver helps.

Btw…you landed in the german part of the forum;)

Hardware Forum: https://www.steinberg.net/forums/viewforum.php?f=157

Greetz Shanahan