Cubase 10 AI reactivation problem

Cubase
,
1

Hi!

I bought a Steinberg UR22 mk II. The Cubase AI first runs well - but my hard drive went wrong. After reinstall I can’t activate it, so I can’t use it. :frowning:

The problem:

  • Now I can’t reactivate the sw - the error is: nothing to reactivate.
  • BUT if I write the activation code, what the system always ganarate me (always the same of course) the program writes, that “the activation code has been used alrady”

So I can’t use my brand new sound card :confused:

  • I activated the software with the code from the box of the sound card.
  • First time I didn’t have time to use or register the e-Licencer. Now I installed and registered it, but nothing.
  • Everthing is the newest version.

What can I do?

The error massege writes to contact my vendor - but I don’t find the region vendor (Hungary)
(I tried to write to the company, where the steinberg.com navigates me - but the ansered, that they aren’t competent)

Thank you!

2

Hi and welcome,

Only your local or official Steinberg support can solve the licensing issues. Pleas get in touch with your local Steinberg support or official Steinberg support.

3

Thank You!

But how can I discuss with my local or official Steinberg support???

Yes, before this forum question,

  1. I asked from this company, but they wrote me, they aren’t competent.
  2. I tried to write a letter on MySupport / MyRequest menu - but there is nothing (this link forwards me to the myProduct menu)
  3. And also there is a Ticket option here - but not works https://helpcenter.steinberg.de/hc/en-us/articles/207334490


    I found them from https://www.steinberg.net/index.php?id=7038&L=1 there is no support in Hungary, but there is a yamaha link
    Contact Us - Yamaha - Other European Countries

INVITONE Korlátolt Felelősségű Társaság
Barázda u. 42
1116 Budapest
Phone: (+36) 12053446
Email: info@invitone.hu
Web: www.invitone.hu

So I have to write to the austrian company?

Yamaha Music Europe GmbH
Branch Austria
Department Central Eastern Europe
Schleiergasse 20
A-1100 Wien
Email: Info-CEE@music.yamaha.com
Steinberg Email support: steinberg.help.hu@gmail.com

Or to a central office? But which e-mail ?

Thank You!

Andrew Fehér

4

Hi,

In your MySteinberg account, you can create a support ticket.

Myself, I would send it to the steinberg.help.hu@gmail.com.

5

Well, I tried it at https://helpcenter.steinberg.de/hc/en-us/articles/207334490 - and not works. (I forget to write this info)

Now I searched and tried also here, and not works https://helpcenter.steinberg.de/hc/en-us/articles/206530864-Contact-support

All links returns me to the main MyHardware or MySpupport main page :frowning:

I found a forum post, but not hepled me.
where is my "support ticket" on my steinberg? - Steinberg Lounge - Steinberg Forums - the same problem.

Sorry, but other companies ticket support works more simple: there is a link in my profile menu, and works :\

So where can I write now?