Cubase 10 LE won't boot up, "Cubase LE AI Elements 10 has stopped working" immediately after booting up

Hiya everyone. I’ve recently gotten Cubase 10 LE, but immediately after booting up, it just returns with an error message that Cubase 10 AI LE has stopped working. It actually appears twice. Here are the details on both of them:

The first one : Problem Event Name: APPCRASH
Application Name: Cubase LE AI Elements 10.5.exe
Application Version: 10.5.12.123
Application Timestamp: 5e43e02b
Fault Module Name: Cubase LE AI Elements 10.5.exe
Fault Module Version: 10.5.12.123
Fault Module Timestamp: 5e43e02b
Exception Code: c0000005
Exception Offset: 0000000000de407b
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 27b0
Additional Information 2: 27b0da2ebc25b0966e76a51e7ef61980
Additional Information 3: 65ff
Additional Information 4: 65ff1d4312222c1575e2311a5b7610fe

The second one : Problem Event Name: BEX64
Application Name: Cubase LE AI Elements 10.5.exe
Application Version: 10.5.12.123
Application Timestamp: 5e43e02b
Fault Module Name: StackHash_aaff
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000006d30e80
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: aaff
Additional Information 2: aaff2daae7512955f91e51b968529012
Additional Information 3: abca
Additional Information 4: abca3f56372db98a22b7304ada0f058f

That’s all. I was hoping someone who has encountered the same problem could help! Thanks in advance!

Hi and welcome,

Attach the source *.dmp file, please:
Win: Documents/Steinberg/Crash Dumps

Here’s what was in the CrashDump:

===================================================================
Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 8:48

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 40DE407B 01:00DE307B D:\Cubase 10\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
c6 81 a8 00 00 00 00 48 81 c1 a0 00 00 00 e8 32
f9 fd 00 48 8b 0d bb 8b f7 03 ba 10 27 00 00 e8

\

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 8:48

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 00000000 5E43E02B:5E43E02B D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 8:48

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 40DE407B 01:00DE307B D:\Cubase 10\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
c6 81 a8 00 00 00 00 48 81 c1 a0 00 00 00 e8 32
f9 fd 00 48 8b 0d bb 8b f7 03 ba 10 27 00 00 e8

\

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 8:48

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 4105D892 01:0105C892 D:\Cubase 10\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
80 79 19 00 74 e8 80 7a 19 00 75 0a 4c 3b 42 20
7c 04 b0 01 eb 02 32 c0 84 c0 49 0f 44 d1 48 8d

\

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 8:59

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 40DE407B 01:00DE307B D:\Cubase 10\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
c6 81 a8 00 00 00 00 48 81 c1 a0 00 00 00 e8 32
f9 fd 00 48 8b 0d bb 8b f7 03 ba 10 27 00 00 e8

\

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 8:59

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 4105B5F7 01:0105A5F7 D:\Cubase 10\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
4c 89 58 10 48 3b 47 10 75 11 4c 89 5f 10 eb 0b
4c 89 18 48 3b 07 75 03 4c 89 1f 49 8b 40 08 49

\

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 9:01

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 40DE407B 01:00DE307B D:\Cubase 10\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
c6 81 a8 00 00 00 00 48 81 c1 a0 00 00 00 e8 32
f9 fd 00 48 8b 0d bb 8b f7 03 ba 10 27 00 00 e8

\

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 9:02

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 4105D892 01:0105C892 D:\Cubase 10\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
80 79 19 00 74 e8 80 7a 19 00 75 0a 4c 3b 42 20
7c 04 b0 01 eb 02 32 c0 84 c0 49 0f 44 d1 48 8d

\

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 9:11

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 40DE407B 01:00DE307B D:\Cubase 10\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
c6 81 a8 00 00 00 00 48 81 c1 a0 00 00 00 e8 32
f9 fd 00 48 8b 0d bb 8b f7 03 ba 10 27 00 00 e8

\

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 9:12

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 06D30E80 5E43E02B:5E43E02B Bytes at CS:EIP:
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

\

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 9:22

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 40DE407B 01:00DE307B D:\Cubase 10\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
c6 81 a8 00 00 00 00 48 81 c1 a0 00 00 00 e8 32
f9 fd 00 48 8b 0d bb 8b f7 03 ba 10 27 00 00 e8

\

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 9:23

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 00000000 5E43E02B:5E43E02B D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 9:29

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 40DE407B 01:00DE307B D:\Cubase 10\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
c6 81 a8 00 00 00 00 48 81 c1 a0 00 00 00 e8 32
f9 fd 00 48 8b 0d bb 8b f7 03 ba 10 27 00 00 e8

\

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 9:30

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 00000000 5E43E02B:5E43E02B D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 11:46

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 40DE407B 01:00DE307B D:\Cubase 10\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
c6 81 a8 00 00 00 00 48 81 c1 a0 00 00 00 e8 32
f9 fd 00 48 8b 0d bb 8b f7 03 ba 10 27 00 00 e8

\

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 11:46

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 40DE407B 01:00DE307B D:\Cubase 10\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
c6 81 a8 00 00 00 00 48 81 c1 a0 00 00 00 e8 32
f9 fd 00 48 8b 0d bb 8b f7 03 ba 10 27 00 00 e8

\

Cubase LE AI Elements 10.5.exe Version 10.5.12 Build 123 - 4.5.2020 11:46

Timestamp is 5e43e02b (Wed Feb 12 12:23:23 2020)
D:\Cubase 10\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 4105D892 01:0105C892 D:\Cubase 10\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
80 79 19 00 74 e8 80 7a 19 00 75 0a 4c 3b 42 20
7c 04 b0 01 eb 02 32 c0 84 c0 49 0f 44 d1 48 8d

Hi

Attach the *.dmp file itself, please.

There’s no file in the directory with the extension you mentioned. All I found was the text file itself, and for some reason, it doesn’t want to send over with the forum. I could send it over email if you’d like.