Cubase 10 upgrade on new machine

Hi,

I recently formatted and reinstalled Windows, and have just purchased the upgrade to Cubase Elements 10. I have downloaded the “Full and Update” installer, and installed Elements 10 on the new Windows installation, however it will not accept my key as it is an upgrade key. I do not see a way to reference my 8.5 key anywhere.

How can I get v10 working without unnecessarily installing v8.5?

Hi and welcome,

You have to reactivate your older Cubase 8.5 Elements to the new system (you don’t have to install it, just the license has to be present). Then you can use the upgrade license.