# Cubase 11 AI wont recognize my audio interface

**URL:** <https://forums.steinberg.net/t/cubase-11-ai-wont-recognize-my-audio-interface/730775>\
**Category:** Cubase\
**Created:** [July 19, 2021, 1:52am UTC](https://forums.steinberg.net/t/cubase-11-ai-wont-recognize-my-audio-interface/730775 "2021-07-19T01:52:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Gargothan](https://avatars.discourse-cdn.com/v4/letter/g/cab0a1/32.png) [@Gargothan](https://forums.steinberg.net/u/Gargothan)\
**Post date:** [July 19, 2021, 1:52am UTC](https://forums.steinberg.net/t/cubase-11-ai-wont-recognize-my-audio-interface/730775/1 "2021-07-19T01:52:32Z")

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I have scoured hours of videos, actually got Cubase to recognize my Steinberg UR RT2 for a week. All of a sudden, in the studio setup Cubase tells me I’m running a generic asio usb device. There is no option to add the device I really have and the output when I run Cubase is crackly and popping. The device works fine when cubase isnt running. It interefaces fine with Gojira DSP. Im at a complete loss. Any pointers as to get it to run.  
Ive tried uninstalling and reinstalling, fresh restarts with interface hooked up. Uninstalling and reinstalling every bit of audio software I have. I’ve even disable other audio devices on my computer and the bluetooth.  
Im stuck.

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**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\
**Post date:** [July 19, 2021, 7:39am UTC](https://forums.steinberg.net/t/cubase-11-ai-wont-recognize-my-audio-interface/730775/2 "2021-07-19T07:39:11Z")

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Hi and welcome on the forum,

I would download and install the latest TOOLS and drivers. Make sure to install it as administrator, please.