For some reason the elicenser maintenance step is not updating my mysteinberg account data. On the face of it a small niggle.
But just found another issue regards the failure of the licenser and mysteinberg data to remain in step.
If you want to raise a tech support request to Steinberg their system requires you select your product from a pre programmed list of your registered products built from data on your mysteinberg account. As this data is not being updated from the elicenser software maintenance step you can’t raise a tech query on Cubase 11 via their tech support forms you can only use the general query form. This is another pitfall of all these “intelligent” automatic preprogrammed decisions. One data disconnect and the whole time saving concept disappears.
I suppose this problem, which may effect many Cubase 11 updaters does however work in Steinbergs favour as far as volumes of support queries go, given they are being filtered out by the automatic process of the tech support forms so will reduce automatic workload counts. Wonder if Steinbergs support query data is linked to employee performance in their HR systems or indeed product assessments.
Id suggest registered users checking your mysteinberg account data to see if Cubase 11 is shown as an active product.