Cubase 11 freezes when enabling/disabling tracks

50% of the time when I enable or disable a track in a bigger project template, Cubase will freeze.
It doesn’t crash (no crash dumps in the folder), but just freezes and stays like that until I close it in the task manager.
Any idea how this can be fixed?

Cubase 11
Windows 10
intel core i7-10700CPU@ 2.90Ghz, 8 Cores
32 GB Ram

Hi and welcome on the forum,

Generate a DMP file and share it via Dropbox or similar service, please.

Once Cubase becomes frozen, open the Task Manager, right-click to Cubase and click to Generate DMP file.

If this doesn’t work, use Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 11:
    procdump64 -e -h -t Cubase11

Nuendo 11:
procdump64 -e -h -t Nuendo10

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or similar service, please.

Hi Martin,
Thanks for your quick reply and explanation.
Here is the DMP file: Dropbox - Cubase - Simplify your life


Thank you for the DMP file.

BBC_Symphony_Orchestra_(64_Bit).vst3 seems to be what freezes Cubase. Before there was only one module loaded in the dump, which is ImpactLX49+SteinbergDAWControl64.dll.

So the crash is either in the BBC_Symphony_Orchestra plug-in or in the ImpactLX49 component. Please, get in contact with the plug-in and/or component vendor.

1 Like

Ok, thanks for looking into it!