Cubase 11 Hangs forever when I am using Kontakt player 6

I hope someone can help with this…it’s just such a drag to have to wait, and wait and then wait some more.

Every time I have a Cubase session in which I have loaded Kontakt players (Kontakt 6 ), upon starting the session, Cubase 11 hangs seemingly forever!!

I did batch resave etc, turned off my antivirus (that helped , but not by a lot).

PC is very powerful and there should be no reason for this delay…‘Play’ Player (East West) is super fast and doesn’t cause Cubase to hang…



Make sure you have the latest Kontakt update installed, please.

Thanks!! Will do and report back.

Hi there,

I did everything that I could,

Actually, the problem seems to extend to different channels now (Group Channels).

In effect, if the Kontakt player issue is resolved, C11 then, as I found out, hangs to other channels, as at this point, it hangs to a group track. I opened the session, and deleted the effects on said group track, thinking that maybe this would love the problem, but it didn’t.

I deleted the Group track, and then it started hanging again on Kontakt.

Steps I tool so far:

Resave batch on Kontakt,
Folder Exclusion on Windows Defender
Power Management (set it to high performance)
Set Play & Kontakt to high priority on the Task Manager Settings

C11 hangs on either virus protection excluded folders or on a Group track (randomly)

I am not sure what else to try…


Generate a DMP file and share it via Dropbox or similar service, please.

Use Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 12:
    procdump64 -e -h -t Cubase12

Nuendo 12:
procdump64 -e -h -t Nuendo12

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or similar service, please.