Hi there,
Cubase 11 using Win 10 Pro x64 (build 19042.685).
Even though my memory usage is under 70% even with the largest projects, and cpu isn’t under load, Cubase keeps going into not responding in my projects, is there a way to figure out what the cause is? I am constantly saving and force killing the process whenever it stops responding but the frequency across my projects is really high, and I’ve spend about 3 days trying to disable different VSTs to see if there is one causing it - to no avail.
Surely there’s some sort of logs or something within Cubase to see what is causing this problem?
Generate a DMP file and share it via Dropbox or similar service, please.
Once Cubase becomes frozen, open Task Manager, right-click to Cubase and click to generate DMP file. If this doesn’t work, use Microsoft ProcDump utility to generate a DMP file, please.
Please use Microsoft ProcDump utility to generate a DMP file.
Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.
Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)
Navigate (in the Command Prompt) to the folder with the extracted procdump file.
For example:
cd C:\ Users \ \ Downloads \ Procdump
Note: the dmp file will be written into that folder.
Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).
The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.
Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.
Share the DMP file via Dropbox or similar service, please.
Hi Martin,
I have followed the instructions but it seems like I’m unable to share links on this forum?
This is what I’m seeing when I open the dump.
Microsoft (R) Windows Debugger Version 10.0.20153.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\a\Desktop\cubase 11 crash dump\Cubase11.exe_201228_193435.dmp]
Comment: '
*** procdump64 -e -h -t Cubase11
*** Unhandled exception: C0000005.ACCESS_VIOLATION'
User Mini Dump File: Only registers, stack and portions of memory are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 19042 MP (16 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Mon Dec 28 19:34:36.000 2020 (UTC + 11:00)
System Uptime: not available
Process Uptime: 0 days 0:02:17.000
................................................................
................................................................
................................................................
..................................
Loading unloaded module list
..................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(36d0.52dc): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
00000001`b94a9ca7 ?? ???
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
KEY_VALUES_STRING: 1
Key : AV.Fault
Value: Execute
Key : Analysis.CPU.mSec
Value: 4999
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on PC
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.mSec
Value: 385309
Key : Analysis.Memory.CommitPeak.Mb
Value: 548
Key : Analysis.System
Value: CreateObject
Key : Timeline.Process.Start.DeltaSec
Value: 137
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z
Key : WER.OS.Version
Value: 10.0.19041.1
Key : WER.Process.Version
Value: 11.0.0.300
ADDITIONAL_XML: 1
OS_BUILD_LAYERS: 1
COMMENT:
*** procdump64 -e -h -t Cubase11
*** Unhandled exception: C0000005.ACCESS_VIOLATION
NTGLOBALFLAG: 0
PROCESS_BAM_CURRENT_THROTTLED: 0
PROCESS_BAM_PREVIOUS_THROTTLED: 0
APPLICATION_VERIFIER_FLAGS: 0
CONTEXT: (.ecxr)
rax=00000001b94a9ca7 rbx=0000000037b70030 rcx=000000000014ddf8
rdx=0000000000000000 rsi=0000000037b70050 rdi=0000000000000001
rip=00000001b94a9ca7 rsp=000000000014de00 rbp=00007ff8b9550be0
r8=000000000014dc48 r9=00007ff94665b110 r10=0000000000000000
r11=0000000000000246 r12=0000000037c62f50 r13=0000000005e01870
r14=0000000037b70060 r15=0000000000000000
iopl=0 nv up ei pl nz ac pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010210
00000001`b94a9ca7 ?? ???
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00000001b94a9ca7
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000008
Parameter[1]: 00000001b94a9ca7
Attempt to execute non-executable address 00000001b94a9ca7
PROCESS_NAME: Cubase11.exe
EXECUTE_ADDRESS: 1b94a9ca7
FAILED_INSTRUCTION_ADDRESS:
+0
00000001`b94a9ca7 ?? ???
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 0000000000000008
EXCEPTION_PARAMETER2: 00000001b94a9ca7
IP_ON_HEAP: 00000000019767db
The fault address in not in any loaded module, please check your build's rebase
log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.
IP_IN_RESERVED_BLOCK: 19767db
ADDITIONAL_DEBUG_TEXT: Followup set based on attribute [ThreadStartAddress] from Frame:[0] on thread:[52dc] ; Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]
FRAME_ONE_INVALID: 1
STACK_TEXT:
00000000`00000000 00000000`00000000 Cubase11!Unknown+0x0
SYMBOL_NAME: Cubase11!Unknown+0
MODULE_NAME: Cubase11
IMAGE_NAME: Cubase11.exe
STACK_COMMAND: .ecxr ; ~~[0x52dc]s ; .frame 0 ; ** Pseudo Context ** ManagedPseudo ** Value: 222461feb50 ** ; kb
FAILURE_BUCKET_ID: SOFTWARE_NX_FAULT_c0000005_Cubase11.exe!Unknown
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 11.0.0.300
FAILURE_ID_HASH: {cd3d2e69-de4a-e77d-c17e-e86ad5f34dde}
Followup: MachineOwner
---------
Looks like a typical access violation, but I’m not sure if there’s any context here to tell what’s causing this.
EDIT: I was given trust level to be able to post link. It seems like cubase 11 is crashing almost immediately when running procdump to monitor it. Perhaps this isn’t revealing the actual problem?
(link to dump)
I have removed Maag EQ4 plugin on the mix bus and I haven’t crashed in my current project so far. I will test it for a bit longer and see if it’s not just luck.
Sure I will attach another one soon. Also, the same thing happened again, except this time cubase 11 stopped responding before I opened any projects (not responding on open projects screen).
