Cubase 11 Pro Crashed unexpectedly

Cubase
,
1

I’ve been trying to play my music and the same kind of crash with the same error message again.

  1. Add an audio track
  2. Hit Play and Pause back and forth
    → Result = crash

Cubase 11.0.20.371 64bit 2021.6.25 21.33.55.683.dmp (1.5 MB)

My soubnd card is UR22C

Here is my computer spec

Summary

CPU-Z TXT Report

Processors

CPU Groups 1
CPU Group 0 16 CPUs, mask=0xFFFF

Number of sockets 1
Number of threads 16

APICs

Socket 0
– Node 0
– CCX 0
– Core 0 (ID 0)
– Thread 0 0
– Thread 1 1
– Core 1 (ID 1)
– Thread 2 2
– Thread 3 3
– Core 2 (ID 2)
– Thread 4 4
– Thread 5 5
– Core 3 (ID 3)
– Thread 6 6
– Thread 7 7
– CCX 1
– Core 4 (ID 4)
– Thread 8 8
– Thread 9 9
– Core 5 (ID 5)
– Thread 10 10
– Thread 11 11
– Core 6 (ID 6)
– Thread 12 12
– Thread 13 13
– Core 7 (ID 7)
– Thread 14 14
– Thread 15 15

Timers

ACPI timer		3.580 MHz
Perf timer		10.000 MHz
Sys timer		1.000 KHz

Processors Information

Socket 1 ID = 0
Number of cores 8 (max 8)
Number of threads 16 (max 16)
Manufacturer AuthenticAMD
Name AMD Ryzen 7 3700X
Codename Matisse
Specification AMD Ryzen 7 3700X 8-Core Processor
Package Socket AM4 (1331)
CPUID F.1.0
Extended CPUID 17.71
Core Stepping MTS-B0
Technology 7 nm
TDP Limit 65.0 Watts
Tjmax 95.0 ฐC
Core Speed 4324.0 MHz
Multiplier x Bus Speed 43.25 x 100.0 MHz
Base frequency (cores) 100.0 MHz
Base frequency (ext.) 100.0 MHz
Instructions sets MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, x86-64, AMD-V, AES, AVX, AVX2, FMA3, SHA
Microcode Revision 0x8701021
L1 Data cache 8 x 32 KB (8-way, 64-byte line)
L1 Instruction cache 8 x 32 KB (8-way, 64-byte line)
L2 cache 8 x 512 KB (8-way, 64-byte line)
L3 cache 2 x 16 MB (16-way, 64-byte line)
Max CPUID level 00000010h
Max CPUID ext. level 80000020h
FID/VID Control yes
# of P-States 3
P-State FID 0x890 - VID 0x48 (36.00x - 1.100 V)
P-State FID 0xA8C - VID 0x58 (28.00x - 1.000 V)
P-State FID 0xC84 - VID 0x68 (22.00x - 0.900 V)

g 1 0x0
String 2 0x0
Page 0x0
Power Unit 0.0
SMU Version 46.64.00
TDP/TJMAX 0x41005F
TCTL Offset 0x0

Temperature 0		49 degC (120 degF) (Package (Node 0))
Voltage 0		1.43 Volts (VID)
Voltage 1		1.43 Volts (CPU VDD)
Power 00		40.62 W (Package)
Power 01		1.88 W (Core #0)
Power 02		2.90 W (Core #1)
Power 03		1.83 W (Core #2)
Power 04		1.93 W (Core #3)
Power 05		1.58 W (Core #4)
Power 06		1.71 W (Core #5)
Power 07		2.07 W (Core #6)
Power 08		2.45 W (Core #7)
Power 09		15.97 W (Cores)
Clock Speed 0		4323.99 MHz (Core #0)
Clock Speed 1		4323.99 MHz (Core #1)
Clock Speed 2		4348.99 MHz (Core #2)
Clock Speed 3		4348.99 MHz (Core #3)
Clock Speed 4		4348.99 MHz (Core #4)
Clock Speed 5		4348.99 MHz (Core #5)
Clock Speed 6		4323.99 MHz (Core #6)
Clock Speed 7		4323.99 MHz (Core #7)
Core 0 max ratio	(effective) 43.8
Core 1 max ratio	(effective) 44.0
Core 2 max ratio	(effective) 43.8
Core 3 max ratio	(effective) 44.0
Core 4 max ratio	(effective) 44.0
Core 5 max ratio	(effective) 44.0
Core 6 max ratio	(effective) 43.5
Core 7 max ratio	(effective) 43.8

Thread dumps

CPU Thread 0
APIC ID 0
Topology Processor ID 0, Core ID 0, Thread ID 0
Cache descriptor Level 1, D, 32 KB, 2 thread(s)
Cache descriptor Level 1, I, 32 KB, 2 thread(s)
Cache descriptor Level 2, U, 512 KB, 2 thread(s)
Cache descriptor Level 3, U, 16 MB, 8 thread(s)
CPU Thread 3
APIC ID 3
Topology Processor ID 0, Core ID 1, Thread ID 1
Cache descriptor Level 1, D, 32 KB, 2 thread(s)
Cache descriptor Level 1, I, 32 KB, 2 thread(s)
Cache descriptor Level 2, U, 512 KB, 2 thread(s)
Cache descriptor Level 3, U, 16 MB, 8 thread(s)

CPU Thread 14
APIC ID 14
Topology Processor ID 0, Core ID 7, Thread ID 0
Cache descriptor Level 1, D, 32 KB, 2 thread(s)
Cache descriptor Level 1, I, 32 KB, 2 thread(s)
Cache descriptor Level 2, U, 512 KB, 2 thread(s)
Cache descriptor Level 3, U, 16 MB, 8 thread(s)

DMI

SMBIOS Version 2.8

DMI BIOS
vendor American Megatrends Inc.
version A.A0
date 09/07/2020
ROM size 16384 KB

DMI System Information
manufacturer Micro-Star International Co. Ltd.
product MS-7C37
version 2.0
serial To be filled by O.E.M.
UUID {7D341365-C36A-BF17-AF3D-2CF05DA35FB1}
SKU To be filled by O.E.M.
family To be filled by O.E.M.

DMI Baseboard
vendor Micro-Star International Co. Ltd.
model MPG X570 GAMING PLUS (MS-7C37)
revision 2.0
serial KA16153171

DMI System Enclosure
manufacturer Micro-Star International Co. Ltd.
chassis type Desktop
chassis serial To be filled by O.E.M.

DMI Extension Slot
designation J6B2
type A5
populated yes

DMI Extension Slot
designation J6B1
type A5
populated yes

DMI Extension Slot
designation J6D1
type A5
populated yes

DMI Extension Slot
designation J7B1
type A5
populated yes

DMI Extension Slot
designation J8B4
type A5
populated yes

DMI Extension Slot
designation J8D1
type A5
populated yes

DMI Extension Slot
designation J8B3
type PCI
width 32 bits
populated yes

DMI OEM Strings
string[0] To be filled by O.E.M.

DMI Physical Memory Array
location Motherboard
usage System Memory
correction None
max capacity 128 GB
max# of devices 4

DMI Processor
manufacturer Advanced Micro Devices Inc.
model AMD Ryzen 7 3700X 8-Core Processor
clock speed 3600.0 MHz
FSB speed 100.0 MHz
multiplier 36.0x

DMI Memory Device
designation DIMM 0
format DIMM
type DDR4
total width 64 bits
data width 64 bits
size 16 GB

DMI Memory Device
designation DIMM 1
format DIMM
type DDR4
total width 64 bits
data width 64 bits
size 16 GB

DMI Memory Device
designation DIMM 0
format DIMM
type DDR4
total width 64 bits
data width 64 bits
size 16 GB

DMI Memory Device
designation DIMM 1
format DIMM
type DDR4
total width 64 bits
data width 64 bits
size 16 GB

DMI Port Connector
designation J1500 (internal)
designation USB 3.0 (external)
port type USB
connector Access Bus (USB)

DMI Port Connector
designation J1501 (internal)
designation USB 3.0 (external)
port type USB
connector Access Bus (USB)

DMI Port Connector
designation J1502 (internal)
designation USB-C (external)
port type USB
connector Access Bus (USB)

DMI Port Connector
designation J1508 (internal)
designation USB-C (external)
port type USB
connector Access Bus (USB)

DMI Port Connector
designation J1506 (internal)
designation USB 3.1 (external)
port type USB
connector Access Bus (USB)

DMI Port Connector
designation J1504 (internal)
designation USB 3.1 (external)
port type USB
connector Access Bus (USB)

DMI Port Connector
designation J1301 (internal)
designation Network (external)
port type Network Port
connector RJ-45

DMI Port Connector
designation J1701 (internal)
designation iSATA (external)

DMI Port Connector
designation J1702 (internal)
designation iSATA (external)

DMI Port Connector
designation J1703 (internal)
designation iSATA (external)

DMI Port Connector
designation J1706 (internal)
designation iSATA (external)

DMI Port Connector
designation J1100 (internal)
designation HDMI (external)
port type Video Port

DMI Port Connector
designation J1101 (internal)
designation HDMI (external)
port type Video Port

DMI Port Connector
designation J1102 (internal)
designation DP (external)
port type Video Port

DMI Port Connector
designation J2100 (internal)
designation Front Audio (external)
port type Audio Port
connector Mini Jack (headphones)

DMI Port Connector
designation J2101 (internal)
designation Audio Jack (external)
port type Audio Port
connector Mini Jack (headphones)

DMI Extension Slot
designation J10
type AA
populated yes

DMI Extension Slot
designation J3600 Pcie x8 slot
type A9
populated no

DMI Extension Slot
designation J3708 PCIE x4 slot from Bixby
type A8
populated no

DMI Extension Slot
designation J3702 PCIE x1 slot from Bixby
type A6
populated no

DMI Extension Slot
designation J3703 PCIE x1 slot from Bixby
type A6
populated yes

DMI Extension Slot
designation J3701 M.2 WLAN/BT slot from Bixby
type A6
populated yes

DMI Extension Slot
designation U3700 M.2 Slot
type A6
populated yes

Storage

Drive 0
Device Path \?\scsi#disk&ven_wdc&prod_wd10ezex-08wn4a0#7&2e1550d9&0&040000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
Name WDC WD10EZEX-08WN4A0
Revision 02.01A02
Serial WD-WCC6Y6PJ1F8N
Capacity 931.5 GB
Type Fixed
Bus Type SATA (11)
Rotation speed 7200 RPM
Features SMART
Controller Serial ATA Controller - AHCI at bus 45, device 0, function 0
Link Speed PCI-E 16x @ 16.0 GT/s
Volume d:, 931.5 GBytes (85.1 percent available)

Drive 1
Device Path \?\scsi#disk&ven_nvme&prod_pny_cs3040_2tb_s#5&2ca50339&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
Name PNY CS3040 2TB SSD
Serial CS3041301050301040BE
Capacity 1863.0 GB
Type Fixed, SSD
Bus Type NVMe (17)
Features
Controller NVM Express (NVMe) Controller at bus 1, device 0, function 0
Link Speed PCI-E 4x @ 16.0 GT/s
Volume c:, 1862.4 GBytes (49.3 percent available)

USB Devices

USB Device USB Input Device, class=0x00, subclass=0x00, vendor=0x04D9, product=0xA0F0
USB Device Generic USB Hub, class=0x09, subclass=0x00, vendor=0x0BDA, product=0x5411
USB Device Generic USB Hub, class=0x09, subclass=0x00, vendor=0x0BDA, product=0x5411
USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x2467, product=0x2032
USB Device USB Composite Device, class=0xEF, subclass=0x02, vendor=0x046D, product=0x0825
USB Device USB Input Device, class=0x00, subclass=0x00, vendor=0x056A, product=0x0376
USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x046D, product=0xC31C
USB Device USB Input Device, class=0x00, subclass=0x00, vendor=0x1462, product=0x7C37
USB Device Generic USB Hub, class=0x09, subclass=0x00, vendor=0x05E3, product=0x0608
USB Device Intel(R) Wireless Bluetooth(R), class=0xE0, subclass=0x01, vendor=0x8087, product=0x0029
USB Device Generic SuperSpeed USB Hub, class=0x09, subclass=0x00, vendor=0x0BDA, product=0x0411
USB Device Generic SuperSpeed USB Hub, class=0x09, subclass=0x00, vendor=0x0BDA, product=0x0411
USB Device eLicenser, class=0xFF, subclass=0x00, vendor=0x0819, product=0x0101
USB Device Yamaha Steinberg USB Audio, class=0xEF, subclass=0x02, vendor=0x0499, product=0x172F

Graphics

Number of adapters 1

Graphic APIs

API D3D
API NVIDIA I/O
API NVIDIA NVAPI

Display Adapters

Display adapter 0
ID 0x10B0106
Name NVIDIA GeForce RTX 3060
Board Manufacturer ASUSTeK Computer Inc.
Revision A1
Codename GA106-300
Core family 0x176 (GA106-A)
TDP 170.0 W
Cores 3584
ROP Units 48
TM Units 224
RayTracing Cores 28
Tensor Cores 112
Technology 8 nm
Memory type GDDR6 (Samsung)
Memory size 12 GB
Memory bus width 192 bits
PCI device bus 46 (0x2E), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x1043)
Model ID 0x2503 (0x87FB)
Revision ID 0xA1
Root device bus 0 (0x0), device 3 (0x3), function 1 (0x1)
Performance Level Base
Core clock 1320.0 MHz
Memory clock 7501.0 MHz
Performance Level Boost
Core clock 1852.0 MHz
Memory clock 7501.0 MHz
Performance Level Current
Core clock 210.0 MHz
Memory clock 405.0 MHz
Driver version 30.0.14.7111
WDDM Model 2.7

Win32_VideoController AdapterRAM = 0xFFF00000 (4293918720)
Win32_VideoController DriverVersion = 30.0.14.7111
Win32_VideoController DriverDate = 06/21/2021

Monitor 0
Model LG FULL HD (LG Electronics (GoldStar))
ID GSM5B55
Serial
Manufacturing Date Week 255, Year 2245
Size 21.7 inches
Max Resolution 1920 x 1080 @ 60 Hz
Horizontal Freq. Range 30-85 kHz
Vertical Freq. Range 56-75 Hz
Max Pixel Clock 180 MHz
Gamma Factor 2.2

Monitor 1
Model LG ULTRAGEAR (LG Electronics (GoldStar))
ID GSM5BB2
Serial
Manufacturing Date Week 2, Year 2021
Size 24.0 inches
Max Resolution 1920 x 1080 @ 143 Hz
Horizontal Freq. Range 200-200 kHz
Vertical Freq. Range 60-144 Hz
Max Pixel Clock 420 MHz
Gamma Factor 2.2

Software

Windows Version Microsoft Windows 10 (10.0) Professional 64-bit (Build 19042)
DirectX Version 12.0

2

I’m not much skilled in reading crash dumps, but it seems to implicate Kontakt. Perhaps try the same test but but de-activate third party plug ins ( in Safe Mode) and see if the fault replicates?

3

But that could not have been an empty project, since Kontakt was intantiated

4

Ah my bad, it’s old file transferring from my old laptop. The folder was created from my previous laptop.

I just copy steps from policies because I’m too lazy to following every regulations in order to not get flagged all the time.

5

What does this mean?

6

It means I went to read the forum policy how to post the crash report without getting flagged and copy the steps of problem in the example rather than write what happen as the actual problem isnt that different.

But yes, it just crash as I keep playing and writing into vst midi.

The work file was created in my old computer before this one.

I got my new computer, which is this one. And the crashing start happens here.

7

Cubase 11.0.30.419 64bit 2021.6.27 16.50.15.195.dmp (1.5 MB)

Still doing it. Crashing while playing.
To be honest, I have alot of Kontakt VST on from Cinestrings. Still crashing spectacularly while playing the track at random spot.

8

The crash log says Kontakt is the cause of the crash.

9

Seems like many people are having the same problem on Kontakt forum as well. The only person who got through to the solution was uninstalling every vst from kontakt and reinstall again.

Though some others don’t have the same luck. Will try that method.

But it’s definitely between Kontakt and Cubase.

10

Cubase crashes for me everyday buddy. Get used to it haha!

11

The CPU stress causes cubase to crash. Like for real. When I start a fresh project, it never crashes. When working on a huge one, crashes almost 5 times a sessions.

12

Yah, I have lots of vst on right now. When I freeze most of them, it doesnt’ crash.