I’m using a new buyed Novation Launchkey 37 on Windows 11 with Cubase 12 (today updated to 12.0.10).
Launchkey is conntected via USB directly to the Computer and recognized by the supported Cubase12 - Midi Remote Script. Problem:
First recognized the Launchkey correctly then after a few minutes not using Launchkey 37, Cubase 12 is losing the connection to Launchkey, Midi Remote is greyed out and the Launchkey doesn’t work until i disconnect / reconnect it from USB. Then same procedure again.
Tried it out with Cubase 11 (always installed on the same system) and it works fine without Cubase11 losing the connection to Launchkey 37.
Therefore it seems like a bug in Cubase 12 and the new Midi-Remote-functionality
Thanks for your tip … but this could not be the reason …
already disabled USB-Powersaving
if Cubase12 looses the USB-Connection to the Launchkey37 and Cubase11 on the same system works fine, in my option this could not be the reason (btw. in Ableton11, also on the same system, there’s again no problem with loosing the USB-Connection to the Launchkey).
my problem also exists in the first Cubase12-Version, yesterday I tried it again after I’ve updated to 12.0.10 and the problem was not solved in this update. Therefore I registered for this forum, posted the issue and opened an additional case for the Cubase support.
Instaled the most recent version today (12.0.40)
and I have the same exact problem with my Launchkey 49 MK1 (the first model) after a few minutes I loose incontrol connection but the keyboard still works as a normal MIDI input, just cant use transport options and mixer shortcuts, I still have cubase 11 and can confirm that it works flawlessly over there.
Hopefully steinberg can explain us what are we doing wrong, or guide us somehow.
Steinberg-Support ist horrible … opened Ticket: #477142 for this case. They closed it without solution - original answer:
Thank you for contacting us!
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I answered a little bit angry in Case #493993 as follow up to this case & answer … and now this case is also closed with NO answer.
In my opinion at Steinberg there’s nothing that deserves the name support.