Hello,
Starting on Saturday (02/11/23), all of a sudden Cubase wont start - it freezes on the splash screen, and I have to kill the process in the task manager (win 10). When I try to start it again, I get a “open in safe mode” prompt, and only after repeated (usually three times) by either ignoring the preferences, or deleting the preferences does Cubase eventually start. Then when I close cubase, and try to restart it, the cycle repeats.
Ive noticed in the task manager, that the freeze is always occurring when its checking for a license. I got this software for free, because it came with my Steinberg UR22C audio interface. I can successfully run the activation manager. I can successfully run the eLicenser Control Center. I can successfully run the Steinberg Download Assistant. Everything checks out fine.
But then Itry to run Cubase, and same thing - freezes on Splash screen. I noticed that the window on the left side of the splash screen (where I think subject recommendation links were listed with pretty pictures) is now just a white pane…
Cubase has been broken like this for the past three days. I dont know what to do to get this back up and running. Can anyone help me with this? Is there any customer support for Cubase 12 AI, the freebie edition?