Cubase 12 and Dorico activation limit reached and can't find support ticket in my account

HI, my computer systems (desktop and laptop) had virus. Then I need to resetup and reinstall all software again. Therefore, now I can’t open those software caurse the activation limit reached.
I have called the DISTRIBUTION and emailed, the issue still bother me.
Is it possible to help me reset Cubase and Dorico activation PLZ.

Is there anyone can help? I’ve alreday quit my job about a week…