Cubase 12 (Artist): Freeze/Crash on every start on windows; dumps attached

Cubase
1

I have purchased Cubase 12 Artist about a month ago and on every start of the application, I have to go through the same motion:

  • the application freezes on the welcome screen (with “news”, recent projects / project templates)
  • I have to quit via CTRL+ALT+DEL
  • I start Cubase again; on the screen with the crash note I select to disable my preferences; then the application starts and is usable

I have attached the two latest freezedumps; can attach more if it helps. Maybe someone knowledgeable sees something I can do on my end to avoid this behavior?

I am seriously considering to look into refund possibilities. For the price I paid, this is not an acceptable workflow. Funnily enough, on my macbook, cubase starts without any troubles. But my audio workstation is a windows PC, so I’d really like to use cubase there…

Any help is appreciated! I can attach more freeze dumps or information about my system if it helps…

Cubase Artist 12.0.52.393 64bit 2023.2.2 9.42.19.619-freezedump.dmp (767.3 KB)
Cubase Artist 12.0.52.393 64bit 2023.2.2 11.02.41.177-freezedump.dmp (753.4 KB)

2

Welcome to the forum.

Your dump shows you are stopped in the Windows audio driver. There is a known problem with the old MIDI driver, so can you please go to Studio->Studio Setup and configure the MIDI Port Setup to use WinRT MIDI and try it again.

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image819×460 97 KB

3

Yes, that seems indeed to have solved the problem, thanks a lot!