Cubase 12 crashing and stability?

Cubase
#1

Hey guys,

Im on a iMac 2019 i9 72GB ram.
Monterey 12.2.1 (Should I update to 12.4?)

Latest cubase update.

I have just installed cubase and my plugins etc on this fresh computer that was also wiped and started as new. Ive spent the last week downloading my plugins and buying my updates etc. I have not yet even done a session, just testing here and there when installing stuff. Last night after buying the update for GA5 i had another crash this time when loading from the GA 5 preset menu.

My first crash happened when I first installed and if I recall it happened when loading a preset from something else. Groove Agent SE also seemed to have caused a crash. After last night’s crash, I reopened Cubase and had a blank session with no instruments loaded. The session was peaking and popping and dropping out like crazy. Super unstable and not workable at all. No idea what caused that.

Another crash seemed to be caused by me hitting file and quit… I have noticed that it seems to take a little longer than expected to load VSTi’s and especially presets.

Id appreciate any insight into what’s going on here and what I can do to improve performance and stability on my end. I just spend mega $$$ updating all my plugins and Cubase etc on this new machine and this is a major disappointment not only that I’ve spent hours moving libraries and downloading files and I was so excited about this 12 update and features. Also again if anyone thinks the latest Monterey would help please let me know.

Thank you guys, also if anyone can tell me where to find the crash logs I can upload them if that helps. But this is way too many crashes on a fresh machine.

#2

Another crash opening an instance of freshly installed Stylus RMX. How is anyone supposed to get any work done?

Translated Report (Full Report Below)

Process: Cubase 12 [10649]
Path: /Applications/Cubase 12.app/Contents/MacOS/Cubase 12
Identifier: com.steinberg.cubase12
Version: 12.0.20.263 (12.0.20.263)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-06-14 11:41:33.0892 -0700
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: 9DD9CA37-DB73-1F60-E87D-DAA31CBAF635

Time Awake Since Boot: 7900 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: UNKNOWN_0xD at 0x0000000000000000
Exception Codes: 0x000000000000000d, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [10649]

VM Region Info: 0 is not in any region. Bytes before following region: 4426158080
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
—>
__TEXT 107d1d000-10c1d9000 [ 68.7M] r-x/r-x SM=COW …cOS/Cubase 12

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 Cubase 12 0x10b6cd55a 0x107d1d000 + 60491098
1 Cubase 12 0x10b5238ae 0x107d1d000 + 58747054
2 Cubase 12 0x10b6d55ab 0x107d1d000 + 60523947
3 Cubase 12 0x10b6e4d2a 0x107d1d000 + 60587306
4 Cubase 12 0x10b6cd5a6 0x107d1d000 + 60491174
5 Cubase 12 0x10b6d55ab 0x107d1d000 + 60523947
6 Cubase 12 0x10b6e4d2a 0x107d1d000 + 60587306
7 Cubase 12 0x10b6cd5a6 0x107d1d000 + 60491174
8 Cubase 12 0x10b4e28c4 0x107d1d000 + 58480836
9 Cubase 12 0x10b6d55ab 0x107d1d000 + 60523947
10 Cubase 12 0x10b6e4d2a 0x107d1d000 + 60587306
11 Cubase 12 0x10b6cd5a6 0x107d1d000 + 60491174
12 Cubase 12 0x10b6d55ab 0x107d1d000 + 60523947

#3

Not sure if there was a change, but this may help you:
[Where is crash report log file on mac os X ? - Cubase - Steinberg Forums]

You really need the dump files to know whats going on.

Other than that, if you think cubase should never crash, even when plugins crash, it would be nice if you could support this feature request by voting for it on the upper left :slight_smile:
Solution to crashes by plugins - Sandboxing (Crash protection) - Cubase - Steinberg Forums

1 Like
#4

Ok thank you where should i send these logs for people to review? I voted for your request. thank you

1 Like
#5

Just post them here!

#6

Is there a way they always truncate, should i upload somehow?

#7

can you upload the file itself, or zip it somehow?

#8

I think you are using a previous one. You might want to give the latest v12.0.30 a try.

Identifier: com.steinberg.cubase12
Version: 12.0.20.263 (12.0.20.263)

1 Like
#9

Thank you you are correct, i updated and still having terrible performance with little or no tracks loaded. here is another log.

Translated Report (Full Report Below)

Process: Cubase 12 [10997]
Path: /Applications/Cubase 12.app/Contents/MacOS/Cubase 12
Identifier: com.steinberg.cubase12
Version: 12.0.30.286 (12.0.30.286)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-06-14 23:53:41.4419 -0700
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: 9DD9CA37-DB73-1F60-E87D-DAA31CBAF635

Time Awake Since Boot: 41000 seconds

System Integrity Protection: enabled

Crashed Thread: 378 Dispatch queue: com.apple.NSURLSession-work

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Codes: 0x0000000000000001, 0x0000000000000018
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [10997]

VM Region Info: 0x18 is not in any region. Bytes before following region: 4560072680
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
—>
__TEXT 10fcd3000-11419f000 [ 68.8M] r-x/r-x SM=COW …cOS/Cubase 12

Application Specific Information:
objc_msgSend() selector name: isEqual:

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x7ff814ce8aba mach_msg_trap + 10
1 libsystem_kernel.dylib 0x7ff814ce8e2b mach_msg + 59
2 CoreFoundation 0x7ff814decaf2 __CFRunLoopServiceMachPort + 319
3 CoreFoundation 0x7ff814deb1cb __CFRunLoopRun + 1325
4 CoreFoundation 0x7ff814dea5dd CFRunLoopRunSpecific + 563
5 HIToolbox 0x7ff81da274f1 RunCurrentEventLoopInMode + 292
6 HIToolbox 0x7ff81da27247 ReceiveNextEventCommon + 587
7 HIToolbox 0x7ff81da26fe5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
8 AppKit 0x7ff817819d88 _DPSNextEvent + 886
9 AppKit 0x7ff8178183f4 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1411
10 AppKit 0x7ff81780a919 -[NSApplication run] + 586
11 Cubase 12 0x1136d6048 0x10fcd3000 + 60829768
12 Cubase 12 0x1134eda95 0x10fcd3000 + 58829461
13 Cubase 12 0x1118da603 0x10fcd3000 + 29390339
14 Cubase 12 0x1118dfffb 0x10fcd3000 + 29413371
15 dyld 0x1201214fe start + 462

Thread 1:: WatchdogThread
0 libsystem_kernel.dylib 0x7ff814ce8b0e semaphore_timedwait_trap + 10
1 Cubase 12 0x112b83c52 0x10fcd3000 + 48958546
2 Cubase 12 0x11317f788 0x10fcd3000 + 55232392
3 Cubase 12 0x1132ede52 0x10fcd3000 + 56733266
4 libsystem_pthread.dylib 0x7ff814d254f4 _pthread_start + 125
5 libsystem_pthread.dylib 0x7ff814d2100f thread_start + 15

Thread 2:: CRASH THREAD
0 libsystem_kernel.dylib 0x7ff814ce8b0e semaphore_timedwait_trap + 10
1 Cubase 12 0x112b83c52 0x10fcd3000 + 48958546
2 Cubase 12 0x110eccf87 0x10fcd3000 + 18849671
3 Cubase 12 0x112b83773 0x10fcd3000 + 48957299
4 libsystem_pthread.dylib 0x7ff814d254f4 _pthread_start + 125
5 libsystem_pthread.dylib 0x7ff814d2100f thread_start + 15

Thread 3:
0 libsystem_kernel.dylib 0x7ff814ced45e kevent + 10
1 license-engine-access 0x120748a8f 0x1206cf000 + 498319
2 license-engine-access 0x12074bb12 0x1206cf000 + 510738
3 license-engine-access 0x12076d38d 0x1206cf000 + 648077
4 libsystem_pthread.dylib 0x7ff814d254f4 _pthread_start + 125
5 libsystem_pthread.dylib 0x7ff814d2100f thread_start + 15

#10

are Steinberg aware of all these issues? I am gonna have to put in a report request just to get my system checked out

#11

Your crash is in cubase. Only Steinberg can tell. Have you tried save mode? What sound card?

#12

What do you mean its in cubase? Im using an apollo twin on this system.

#13

I have the same problem when I want to store a multi track preset.

See termination reason: Namespace SIGNAL

My crash report:
crashlog.pdf (220.3 KB)

#14

a random crash?

#15

Yes. I´ve saved some track presets (5 or 6). and then the crashes occurs.

Now I´m unable to save track presets. If I click on a subfolder or the save button Cubase crashes immediately. And also on single track presets.

I´m very disappointed.