Hi Gurus,after a Cubase 13 Elements Trial my Elements 12 was Downgraded to AI 12,cant finish my work in progress now due to the AI track count limitations,tryed uninstall and reinstall but returns to AI 12 or AI 13,any tips ??
Welcome to the Forum.
Have you looked at the Activation Manager, to see if your license is there and needs to be reactivated again?
Sure,activation manager just show AI 12 activated,elicencer after the Cubase reinstall, doesnt show any licence at all…
Hi,
Are you sure, you are using the correct MySteinberg credentials?
Since Cubase 12 the eLicenser is not used anymore, so it will not show anything.
As @Martin.Jirsak said, are you sure you are using the same login credentials that you used for your Elements version?
What do you see in your online profile, when you login to the mySteinberg profile?
Yap,i only have One Steinberg account in use since years ago.My Steinberg Profile shows ONLY an Ai Licence,doesnt even says What version.
So,guess what regarding my issue with an unexpected Downgrade of my LEGIT 12 Elements for no reason after a Product Trial:Great Steinberg way to go…
"Ed Doll (Steinberg Media Technologies GmbH)
Nov 6, 2024, 15:16 GMT+1
Dear Alexandre,
Thank you for reaching out to us.
An upgrade to Cubase Elements 14 is available at Steinberg Checkout
This would be the only option to remove the limitation permanently."
Best regards,
Ed Doll
Support Manager
I just checked your account and there is no trace of a Cubase Elements 12 license. You have a Cubase AI license since 2022, that would have been version 12. But there was never an Elements 12 in your account.
Thanks so much for reaching out,i know,that its the problem,my licences since the 13 Elements trial,went all crazy for no reason,iv had LEGIT 12Elements on my account as Also on my Desktop and Laptop before this 13 trial thing,thats for sure,not fair…Also,my 12 AI turned into a 13 AI after this issue,how its possible? Yeah,like the Downgrade,no explanation.
I can just tell you that there is no report of that in your account history. It shows exactly on which day which license was activated and there is no Cubase Elements 12.
Do you still have the confirmation email from your Cubase Elements 12 purchase or the DAC from the box, or any kind of proof of purchase that could help our support to track that license?
Unfortunately it was a reedemed code from a friend,but,it was around 2022,iv been using 12 Elements since then,how come its not possible to track that down ? Well,i guess thats nothing that me and you can do,its a Steinberg issue,that its a fact,but ill learn to leave with that,thanks so much for reaching out on this one.
BTW: Steinberg deleted my 13 Pro and 13 Elements Trial from my account,i have screenshots from before and after,if that means anything to you,its just odd…
Do you still have that redeem code?
Not at all Matthias,it was sended to me via WhatsApp,from 2022 iv changed my mobile phone number,that was my first thought when iv realized this Licence mess,but its not possible for me to recover the gifted Code…I just wish that Steinberg would assume this mess,honestly,but i guess ill need to move on,its sad and its a shame,but cant do nothing about it.Really apreciate all your concern in this matter ,for real.