Cubase 12 Grace Period

Cubase
1

Hi there,

I have tried several times to get in touch with Steinberg which I have not been able to do so far :rage:
so i’ll try it here.

I bought Cubase Pro 11 from a friend on December 8, 2021 and immediately registered me with Cubase Pro 11, when I check that on the website I see: Activation status: Product activated on 29/07/2021 … but that will be from the previous owner.
I bought Cubase Pro 11 with the intention that I can also uppergrade to Cubase Pro 12

Can someone explain how I should do that?

Kind regards,
Leander de Bruin.

2

Hey,

I have moved your post. I hope you don’t mind.

So, your friend previously activated Cubase Pro 12 already. The free Grace Period is based on the date of activation, and not registration.

3

Hi Matthias,

Sorry my English language is not that good I notice.

I already had a registration of Cubase AI 11 (by purchase Steinberg UR824) in 06/11/2021 and in 8 December I bought Cubase 11 Pro dongle from a friend and he told me I could update Cubase 11 to Cubase 12 for free when it came out.

if I check that on your website I see that the activation date is on 29/07/2021 while I only bought and activated it on 8 December?

something is wrong or i’m cheated ??

Kind Reqards,
Leander

4

Hi Leander,

Unfortunately your friend misunderstood the concept of the free grace period update (or he cheated on you). As I said, it’s the activation that matters, not the registration and your license was activated in summer, long before the eligible grace period. I’m sorry!

5

But you can of course still do a paid upgrade to C12. If money is an issue, Steinberg often has discounts on upgrades, mostly in the summersale, here is hoping’

6

Hi Mark and Vinark,

Making music is just a hobby for me so I have to wait for the summersales

Thanks