I upgrade one of my two licensed copies of Cubase pro 11 to Cubase pro 12, using the Grace period.
I am running it on a mid 2015 MacBook Pro with 16GB RAM & 500GB SSD.
Everything worked fine, but now I find, on returning from 2 weeks holiday, that when I try to run Cubase pro 12, it hangs on the “checking licenses” splash screen.
The first time this happened, I had to hard restart my MacBook, as I was unable to force quit Cubase.
On subsequent occasions, I can force quit the app, but it resolutely fails to progress any further than the splash screen.
I understand that Cubase Pro 12 utilises the new Steinberg Licensing system. I have checked “my products” on My Steinberg and it is shown as one of my Cubase Licensing registered products.
The e-licenser shows Cubase 11 upgraded to Cubase 12 with Steinberg Licensing.
Just to be sure, I have tried launching it both with and without the e-licenser.
I have also installed the latest e-licenser software.
I have uninstalled and re-installed Cubase 12 as well as Steinberg Activation Manager & Download Assistant, but I get the same result.
Cubase 11 [on a separate e-licenser] runs fine, as does Wavelab 11, via Steinberg Licensing. [I am not trying to run both at the same time BTW]
The strange thing is that Cubase 12 runs perfectly fine on my iMac under Steinberg Licensing.
I opened a support ticket 12 days ago, posting a full description of the issue along with screenshots, but have heard nothing back from Steinberg Support.