Cubase 12 is lagging + Can't open control panel

I have cubase 12 and it’s plays the song really slow with “stucks”
i have Windows 10 pro 64 bit
CPU:Intel(R) Core™ i5-9500 CPU @ 3.00GHz 3.00 GHz
Ram:32.0 GB
Audient ID14 audio card .

I’m on 2048 buffer size in the “ID software” (The Audient card software) and i can’t really check the buffer size inside cubase because the control room doesn’t open .
Thank you :slight_smile: