Greetings friends. Cubase 12 has worked fine with UR22C on Win 11 for a couple years, but now cannot find it. I have checked several other posts, completed all typical trouble shooting, including verify that the device is available to Windows and is my default device for input and output, uninstall and re-install the UR22C driver, uninstall and reinstall Cubase, and change USB-C cables (used as power source, not the 5VDC option).
Although I have installed the Steinberg UR22 driver, when I plug in the device, Windows 11 overwrites that driver with its Audio Endpoint driver. When I attempt to update the driver from Device Manager, Microsoft won’t allow me to use the driver I downloaded from Steinberg; it does not allow me to navigate to Install_TOOLS_for_UR-C.exe. It will only accept an .inf file, it appears.
Any suggestions would be greatly appreciated; several hours already spent in this troubleshooting!
Hi–obviously this was my first stop. The Steinberg ASIO driver does not appear here as an option, which is why I went through the trouble of uninstalling and reinstalling drivers, software etc. Thanks though! Any more deeper troubleshooting? I’ve done all the obvious stuff, which I listed in first initial post. Thanks.
How, precisely, did you conclude this? I don’t think that’s even possible.
How did you verify that the USB driver is actually installed. Are you certain you are actually installing the latest Yamaha Steinberg USB ASio Driver for the UR22C?
Windows does not use the ASIO driver by the way, so the information you are giving doesn’t appear to actually be related to the use of an ASIO driver.
Please tell us the important info that’s missing- OS version mainly
Nothing in the Windows Device Manger will help with this.
I find this very confusing. So you run Install_TOOLS_for_UR-C.exe and the driver installs. Then you connect the UR22 to a USB port and Windows changes the driver?
I can’t think of an occasion when I’ve seen Windows overwrite someone else’s driver.
SNAP… I see @steve just asked the same question.
Win 11 (also stated earlier in my post). Thanks! UR22C is shown as primary input & output, in Windows, but Cubase can’t see it. Correct, latest driver is installed, but Windows overwrites it. When I go to update the driver and point Windows to the driver location, Windows tells me it’s Audio Endpoint driver is newer and is the best driver to work with this audio soundcard, and I am unable to proceed.
Thanks! Win 11 (also stated earlier in my post). Thanks! UR22C is shown as primary input & output, in Windows, but Cubase can’t see it. Correct, latest driver is installed, but Windows overwrites it. When I go to update the driver and point Windows to the driver location, Windows tells me it’s Audio Endpoint driver is newer and is the best driver to work with this audio soundcard, and I am unable to proceed.
Don’t do that. The only way to install or update the ASIO driver is running the installer. I wouldn’t be too concerned about the windows driver for now.
Please show the menu in Cubase where you are trying to select the driver…..have seen many times people are just looking in the wrong place so let’s rule that one out first.
Many thanks, will do; right now for teaching & recording (I have several advanced students working in this domain now). I’ve just had to move to Audacity since Cubase is not working with my UR22C at time time. I have no trouble with the UR22C in Audacity; just Cubase. I will post on the weekend when I’m not teaching. Be in touch soon and thanks for your help.
Don’t use Windows to update your driver, just reinstall the UR22C driver from here and then go to Studio/Audio Connections to choose the driver….you may have to reboot if it doesn’t see the driver at first. Win 11 will sometimes dismiss your real driver and install it’s own after a bigger update.
Thank you all for input! SO, Oliz above provided a new strategy, and when I went into the Device Manager I saw that there were 3 instances of the card installed. One was active, two were grayed out. There were duplicates of the native Windows audio i/o also, and I uninstalled the inactive (grayed out) duplicates. Reboot, attempt to reinstall the driver from the Tools .exe installer. However, I could not check off any boxes to install (driver, installation tools, fx suite). Reboot, same. Then I went to Add/remove programs, and saw that these three were in fact still installed. I uninstalled from Add/Remove programs. Reboot. Launch the UR22C installer and I am back in business. I believe the lesson here is to use the Device Manager to remove inactive duplicates and the Add/Remove programs to fully uninstall, and to try this several times if required, separated by reboots? Since I had already uninstalled from the Add/Remove programs interface at the beginning of troubleshooting. Any thoughts on what the wisdom from this weird loop is? Many thanks again for your time. Happy music making y’all. Stay sane and be a light bringer in your communities as poop continues to spray in the world’s fan. Kind regards, Rosanna
The usb port was partially disconnected by the laptop hardware manager.
It could be from the external power block. You can monitor and see if it happens again. If it does , ideally would be to replace the usb power bloc that plugs in the wall.
In conclusion none of these solutions worked, so I cannot highlight anyone’s answer, but a series of uninstalling & reinstalling eventually worked, with an eye to a USB connection problem in future should this happen again.
