Yes, that’s right. You messaged me on Sunday morning 2am and I didn’t respond immediately. I hope that this is understandable. But I am always happy to help, as long as we keep the conversation respectful and constructive. I will also try to answer here instead of the PM. Maybe some others users have the same issue.
It’s unusual that you didn’t receive an answer to our support ticket. I don’t have access to the support ticket system since I’m not a support agent, but I’ll check with the team. There is still a phone support available in the UK. You can find the number here: https://helpcenter.steinberg.de/hc/en-us/articles/206530864-Contact-support
We have created a dedicated thread for performance issues like this and our team has been very active to communicate with the customers in that thread. We didn’t had this one on the radar. Usually when there are performance issues that happen in a new generation, but the previous Cubase generation doesn’t have those problems, we ask the users to generate traces in both generations for comparison. There have been reports about performance issues with Kontakt, but those were only on Mac OS Rosetta.
It would be great to get some more information. Could you please sent me the plug-in reports from within Cubase 12 and Cubase 11 so that the team can have a look at your system configurations? The report also includes CPU details and other more, that’s why I’m asking.
Your comment about your custom power scheme is the only thing that is kind of unusual so far. Could you please just try once to activate the Steinberg Power Scheme to check if that changes anything?
We are already working on the next maintenance update, that should bring some performances improvements (no new features. Just fixes.), but I can’t tell at this stage if your issue will be fixed. Let me talk to the team.