# Cubase 12 pro crashing and groove agent **URL:** \ **Category:** Cubase\ **Created:** [June 4, 2022, 3:33am UTC](https://forums.steinberg.net/t/cubase-12-pro-crashing-and-groove-agent/789638 "2022-06-04T03:33:28Z")\ **Posts on this page:** 9\ **Page:** 2
**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\ **Post date:** [July 1, 2022, 6:00pm UTC](https://forums.steinberg.net/t/cubase-12-pro-crashing-and-groove-agent/789638/24 "2022-07-01T18:00:44Z")
Hi, > [@WEM](#): > > At least for me the issue is not fixed - may it’s dependet on the kit / sound set? I’m using Simon Phillips Studio Set. > > [Cubase 12.0.30.286 64bit 2022.6.30 16.34.43.477.dmp](https://forums.steinberg.net/uploads/short-url/zPQAFswu1Uzbavo8FWDIvO004fJ.dmp) (1.1 MB) I have updated the original Steinberg report. Thank you. ---
**Author:** ![patsy2](https://avatars.discourse-cdn.com/v4/letter/p/bc8723/32.png) [@patsy2](https://forums.steinberg.net/u/patsy2)\ **Post date:** [November 7, 2022, 4:33am UTC](https://forums.steinberg.net/t/cubase-12-pro-crashing-and-groove-agent/789638/25 "2022-11-07T04:33:18Z")
Yes it is known and been an issue for years but never gets solved … wake up Steinberg!!! ---
**Author:** ![efenar](https://avatars.discourse-cdn.com/v4/letter/e/4da419/32.png) [@efenar](https://forums.steinberg.net/u/efenar)\ **Post date:** [November 7, 2022, 7:48am UTC](https://forums.steinberg.net/t/cubase-12-pro-crashing-and-groove-agent/789638/26 "2022-11-07T07:48:49Z")
I risk crashing groove agent if I adjust any of the params of the samples or busses. Same issue I faced on 11 pro. It never actually got fixed. I use default kits like a peasant. ---
**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\ **Post date:** [November 7, 2022, 8:23am UTC](https://forums.steinberg.net/t/cubase-12-pro-crashing-and-groove-agent/789638/27 "2022-11-07T08:23:08Z")
Hi, > [@efenar](#): > > I risk crashing groove agent if I adjust any of the params of the samples or busses. Mare sure, you have the latest Groove Agent installed, please. Attach the Crash/DMP file(s), please. Mac: macOS Console utility \> Crash Reports (or ~user/Library/Logs/Diagnostic Reports). Win: Documents/Steinberg/Crash Dumps ---
**Author:** ![patsy2](https://avatars.discourse-cdn.com/v4/letter/p/bc8723/32.png) [@patsy2](https://forums.steinberg.net/u/patsy2)\ **Post date:** [November 7, 2022, 10:08am UTC](https://forums.steinberg.net/t/cubase-12-pro-crashing-and-groove-agent/789638/28 "2022-11-07T10:08:46Z")
I Finally got it sorted . Thanks to the helpful video by II-Woong SEO. [![](https://img.youtube.com/vi/yADi1fTi0cA/maxresdefault.jpg "solved : cubase user preset doesn't save on osx issue") ](https://www.youtube.com/watch?v=yADi1fTi0cA) This all works perfectly now… something that had been one of my biggest pet peeves from Cubase has now been resolved…… NO thanks to the STEINBERG support team… they probably don’t even know this ---
**Author:** ![efenar](https://avatars.discourse-cdn.com/v4/letter/e/4da419/32.png) [@efenar](https://forums.steinberg.net/u/efenar)\ **Post date:** [November 8, 2022, 1:21am UTC](https://forums.steinberg.net/t/cubase-12-pro-crashing-and-groove-agent/789638/29 "2022-11-08T01:21:24Z")
[Cubase 12.0.50.387 64bit 2022.11.6 23.31.43.765.dmp](https://forums.steinberg.net/uploads/short-url/tG3QXo3WOMaEPAoacr5LlHRpmrW.dmp) (1005.6 KB) Got it. Its weird because the standalone does not crash. I played with it and tuned a kit there. I hope that helps. ---
**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\ **Post date:** [November 8, 2022, 8:17am UTC](https://forums.steinberg.net/t/cubase-12-pro-crashing-and-groove-agent/789638/31 "2022-11-08T08:17:39Z")
Hi, > [@efenar](#): > > [Cubase 12.0.50.387 64bit 2022.11.6 23.31.43.765.dmp](https://forums.steinberg.net/uploads/short-url/tG3QXo3WOMaEPAoacr5LlHRpmrW.dmp) (1005.6 KB) Reported to Steinberg. Thank you. ---
**Author:** ![efenar](https://avatars.discourse-cdn.com/v4/letter/e/4da419/32.png) [@efenar](https://forums.steinberg.net/u/efenar)\ **Post date:** [November 10, 2022, 4:06am UTC](https://forums.steinberg.net/t/cubase-12-pro-crashing-and-groove-agent/789638/32 "2022-11-10T04:06:58Z")
[Cubase 12.0.50.387 64bit 2022.11.9 19.51.26.441.dmp](https://forums.steinberg.net/uploads/short-url/v0INMp584fLUZsegwMr0EAF08G.dmp) (1.4 MB) Here’s another one. I can upload all my crashes if you’d like. Its groove agent in Cubase. Works fine in Standalone. Adding that my POLY/EXCL doesn’t work like the one shot feature in Sampler pad. It will continue playing and layer on top of each other when I transfer to groove agent. Yes I put them to POLY 1 and the same EXCL 1. This also works fine in standalone. What is the issue here. This is an undesirable feature. ---
**Author:** ![efenar](https://avatars.discourse-cdn.com/v4/letter/e/4da419/32.png) [@efenar](https://forums.steinberg.net/u/efenar)\ **Post date:** [November 10, 2022, 4:54am UTC](https://forums.steinberg.net/t/cubase-12-pro-crashing-and-groove-agent/789638/33 "2022-11-10T04:54:31Z")
[Cubase 12.0.50.387 64bit 2022.11.9 20.50.14.513.dmp](https://forums.steinberg.net/uploads/short-url/zVGTIgtBw1M6HcvmGX5MGiYrjsM.dmp) (1.1 MB) I just reset the preferences for groove agent and cubase. The poly/excl works now however the crash still exists. [Previous page](https://forums.steinberg.net/t/cubase-12-pro-crashing-and-groove-agent/789638.md?page=1)