Concerns: Cubase 12 Pro , Win10
Since the release of Cubase 12 Pro, I have had the problem that it “freezes”, mostly on startup when it shows the news/projects window. Sometimes it happened earlier, in the startup window where it is loading plugins, checking licenses, etc…
It just hangs, and I can’t click anything. Always had to close Cubase by using TaskManager.
Every now and then, Cubase started normally and worked okay. But most of the time, it kept freezing on startup.
- I submitted a ton of crash reports from within the safemode startup window
- I re-installed Cubase, latest maintenance updates
- The solution:
I found the problem in the Windows logs. It seems to occur quite often for some Win10 users (while others have no issues). The problem is more a Windows problem, rather than a Cubase problem. So it can affect other software also. In my case I only had problems with Cubase. You might want to check your own Win10 logs, to see if this problem is causing you trouble.
The issue was “Win10 ID 10016 DistributedCom permissions”. Google it for the steps on how to fix it.
In short, it has to do with this DistributedCom file not having the right permissions to access it. I’m not sure what caused these permissions to be wrong. Just something that went wrong during an installation I guess.