Cubase 12 startup error - due to previous prefs?

Cubase
1

I have this message popping up every time I start Cubase 12 (PC, Win10 latest updates from everything):

The application was terminated with an error while executing the following file:
**

freeze
freeze1944×945 135 KB

**

When I close Cubase 12 there is no error message whatsoever, so I have no idea what’s wrong.
When I started Cubase 12 for the first time, it started to import settings from previous versions, maybe there is an issue with that? I really don’t wanna go through setting all my preferences again, if possible.

I have uninstalled C12 and reinstalled, cleared Cubase 12 profile in My Documents, and in the AppData folder. Does anybody else have the same issue? I don’t know how to analyse the dump file, I have installed WinDbg preview on Windows.

Any help is appreciated, thanks

2

Hi,

Could you please share the mentioned dmp file?

3

I have the same issue sometimes and don’t know what is this “Freeze” message error…

4

Hi,

On the screenshot, I can see …freezedump.dmp file. That’s the freeze file.

5

Here’s one of the freezedump files

Cubase 12.0.0.205 64bit 2022.3.28 11.31.26.306-freezedump.dmp (525.2 KB)

6

Yes but what mean “Freeze” in this message (I don’t use track freeze function in my project) & my Cubase never “freeze” (windows freeze)… so I don’t understand what is it… sorry…

8

the funny thing is I didn’t use ‘Freeze’ either

9

Hi,

Do you use network drives which are not available while starting up by any chnace?

10

No network drive but network audio (VEP)

11

Hi,

Sorry, your case is probably different. I haven’t seen yours *.dmp file, which might be different (even though from the user point of view, it looks the same). VEPro doesn’t go the direction I was asking for. Thank you.

12

I’ve been getting the same freezedump.dmp message for the past 10 days when I start Cubase 12

13

I don’t have these problems anymore and I have no idea what fixed it. Maybe the maintenance update, not sure.

14

I upgraded from 8.5 Pro to 12 Pro earlier this week and I get this error message about 50% of the time I start Cubase. Should I simply disregard it or is this something I need to address? It’s a bit annoying, but everything seems to be working fine so far once I’m in Cubase.

15

Hi,

I believe you get a DMP file(s). Share it/them please so we can find out where does the crash during Cubase quit happens.

16

Sure thing. But seems a bit complicated to open them? I’ll look into it…