Cubase 12 "Verification Pending Expired"

Cubase
#1

Hi everyone, I would appreciate some help with this:

I have upgraded from Cubase 11 to Cubase 12 but I wasn’t able to complete the verification and I was advised to wait.

Recently when I tried to run Cubase 12, after “checking licenses” I got the message that my License has expired.

When I try to add my software again from mysteinberg account I only see the Cubase Elements 12 Grace Period in products.

When I try to add it to the e-licenser I see this:
“Cubase elements 11 (upgraded to Cubase 12 with Steinberg Licensing)”
and then:
image

Do I need a new Activation Code to be sent to me? I have purchased Cubase 11 through the site directly and hadn’t used a USB at all.

I would appreciate any help on this as I currently cannot use Cubase.

#2

Open a support ticket. You have already completed the eLicenser part of the process, but this has not been reflected in the Steinberg Licensing database.

There is no self-help possible from this scenario, sadly.

https://account.steinberg.net/support

#3

It redirects me to a vendor here in Greece, I doubt they can be of help. Is there a way to contact someone here from the forums in order to resolve this?

Thanks!

#4

honestly one of the most annoying things in the Steinberg sphere. The circular loop of online help that gets you going round in circles without ever reaching a support form to submit to actual Support.