Cubase 13 and Ozone 11 Reference - causes Cubase to crash

Cubase
1

Hi

I have a major problem when trying to use the reference track feature of Ozone 11 Advanced with Cubase 13 on a windows PC. I can successfully load a reference track in to Ozone 11 and the project will work normally. However when enable the reference track and press play Cubase crashes and shuts down completely.

I have ensured that the reference track is the sample and bit rate of the project. I have also tried in an empty project with only ozone 11 loaded on the stereo out with no other plugins and tracks loaded. Same result every time!

I had the same problem with this feature in Ozone 10 too and gave up trying to use it. Since then I have had a complete new install of Windows and ALL my plugins and the fault has remained.

I used to get the error message shown below before Cubase crashed but now it just shuts down completely

The crash dump shows :Access violation - code c0000005

Izotope told me to run as administrator but this made now difference at all!

Just wondered if anybody else either has this function working on a PC or experiences the same fault?

Many Thanks.
Cubase crash message

2

Hi,

As you can see from the message, the occurred in Ozone 11.dll file, so in the plug-in. It looks like you are using VST2 version. Is there is VST3, I would recommend to use VST3.

Make sure, you have the latest update of the plug-in installed.

If yes and it’s still crashing, get in contact with iZotope, please.

3

Hi
Thanks for the reply but it is definitely a vst3 plugin. I have manually removed all VST2 plugins from my system.

4

Hi,

I have read the message again. It’s in the iZotopeOzone11Core.dll. So it’s some kind of Ozone internal core library.

In any case, it’s in the plug-in.

5

same here. ozone 11 barely works in cubase 13, keeps freezing and crashing

6

Hi,

Most probably it’s on the iZotope side. You can attach the *.ips/dmp file to verify.

Get in contact with iZotope, please.

7

Mine is working correctly, I used it yesterday. I used Audio Lens to obtain the reference track. Did you use Audio Lens?

8

No problems here with C13 and Ozone, either the mothership or the individual components. That’s on Windows 11.

9

the issue was due to. using coreaudio. after i hooked up external interface it started working fine

1 Like
10

That is VST3. Izotop confirms that, the dll file it is not VST2. Some how no one knows what the problem is. mine is the same, the reference track in Izotope Ozone 11 advance (the latest Plugin) does not compatible with cubase 13 pro as I am using it.

11

it is vs3. izotop confirmed it.