Cubase 13 Artist All of a Sudden Won't Start / Crashes

Cubase
,
1

I have Cubase 13 Artist. It has worked fine for two months (since I installed it) but today, for no apparent reason, it fails to start (by locking up right after the Safe Mode Screen). I can sometimes get it to load, if I use the “Delete program preferences” option, but even then it will soon crash as soon as I start to use it. I’ve rebooted 15 times. I uninstalled all Cubase products (Cubase Artist 13, the Halcion files, the MediaBay, etc.) and did a reinstall, but that didn’t help.

Safe Mode screen says “The application was termined with an error while executing the following file: Freeze”

If it matters, I am still using an e-licenser (USB hardware key) which I got years ago when I purchased Cubase 6. A few months ago, I purchased an upgrade to Cubase Artist 13 (and it has worked just fine until today), but when I look at the USB - elicenser section, it refers to Cubase 11 (which I don’t think I ever had) and there is nothing referenced in the Soft-elicensor section.

So I am at a total loss on what to do next. Can anyone please help?

I have:

Device name STUDIO-2024
Processor Intel(R) Core™ i7-14700 2.10 GHz
Installed RAM 16.0 GB (13.7 GB usable)
Device ID C63C25F3-3A41-4F15-A961-9CA4AE5474D5
Product ID 00342-21280-77784-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

And:

Edition Windows 11 Home
Version 24H2
Installed on ‎9/‎20/‎2024
OS build 26100.2314
Experience Windows Feature Experience Pack 1000.26100.32.0

Thank you,

Tim

2

Hi Timothy, welcome to the forum.

Could you post a crash dump file created after one of the crashes? You’ll find them in folder %userprofile%\Documents\Steinberg\CrashDumps.

Cubase 13 doesn’t use the eLicenser any longer and therefore your license doesn’t show up there. Instead, it should be present in the Activation Manager.
With the update from Cubase 6 to 13, you automatically also got a license for Cubase 11 which is the final version that use the eLicenser.

3

Thank you, Martin, for taking the time to respond. Here is the latest crash dump file.

Also, I see Cubase 13 in the Steinberg Activiation Manager, so thank you, as well, for pointing that out.

All my best,
Tim

Cubase Artist 13.0.50 64bit 2024.11.13 23.02.31.962-freezedump.dmp (1.1 MB)

4

You’re welcome, Tim. Thanks for uploading the file. As far as I can see, the device driver KORGUM64.DRV is responsible for the crash. Therefore, Steinberg probably can’t do much about it and I recommend to also report this to Korg. Maybe they already offer an updated version of the driver.