This is what people mean by media info (this is an AV1 format video)…
General
Complete name : K:\Game RAW\TR-3 - SOTTR [RAW]\3-Portrait Projects\ARC #1 B Portrait Projects-1.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/av01/iso2/mp41)
File size : 6.10 GiB
Duration : 10 min 4 s
Overall bit rate mode : Variable
Overall bit rate : 86.8 Mb/s
Frame rate : 60.000 FPS
Movie name : Arc #1 B Portrait Projects-1
Track name/Position : 1
Writing application : Lavf60.3.100
Comment : Shadow of the Tomb Raider_2024.06.30-16.07
Video
ID : 1
Format : AV1
Format/Info : AOMedia Video 1
Format profile : Main@L5.1
Codec ID : av01
Duration : 10 min 4 s
Bit rate : 86.5 Mb/s
Maximum bit rate : 90.0 Mb/s
Width : 2 880 pixels
Height : 2 160 pixels
Display aspect ratio : 4:3
Frame rate mode : Variable
Frame rate : 60.000 FPS
Minimum frame rate : 30.000 FPS
Maximum frame rate : 60.235 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.232
Stream size : 6.08 GiB (100%)
Color range : Limited
Codec configuration box : av1C
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 10 min 3 s
Source duration : 10 min 3 s
Bit rate mode : Variable
Bit rate : 288 kb/s
Maximum bit rate : 320 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 21.0 MiB (0%)
Source stream size : 21.0 MiB (0%)
Default : Yes
Alternate group : 1
Everyone here (and in the other topic you started on this) has been generously attempting to help you but TBH I’m finding your responses intransigent and a waste of everybody’s time - I don’t really see much effort on your part to try things or supply any pertinent information.
You have been advised multiple times how to convert and what to install and yet you don’t seem to want to understand or you seem unwilling to try it. You also seem unwilling to share the specifications of your PC. I’ll continue to try to troubleshoot your issue but only if you are willing to actually try to convert the file, and if it doesn’t convert please present here very precise details of what you used to convert and what you actually did. And ditto for you sharing your PC specification.
If after doing this you still cannot see the video then the problem may well be that linked to the hardware acceleration issue suggested above by @Googly_Smythe
If you are unwilling to provide details or rigorously follow the advice suggested here then I think it’s fair to say you may continue banging your head against your personalised kind of brick wall. That would be a pity but I wish you luck in finding a solution to your issue elsewhere.
P.S. try rereading this topic from start to finish. You already have everything you need here to troubleshoot the issue. If there is a bug then you’d probably have to supply a shortened version of the video so that Steinberg could investigate further -and you’d certainly have to provide them with a detailed specification of your PC including the graphics hardware.
General
Complete name : I:\MIX\Addiction Live.MP4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp41/mp42)
File size : 1.32 GiB
Duration : 6 min 0 s
Overall bit rate : 31.6 Mb/s
Frame rate : 29.970 FPS
Encoded date : 2024-08-05 07:58:39 UTC
Tagged date : 2024-08-05 07:59:43 UTC
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 6 min 0 s
Bit rate : 31.4 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.506
Stream size : 1.32 GiB (100%)
Title : Core Media Video
Encoded date : 2024-08-05 07:58:39 UTC
Tagged date : 2024-08-05 07:59:43 UTC
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 6 min 0 s
Source duration : 6 min 0 s
Bit rate mode : Constant
Bit rate : 128 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 5.59 MiB (0%)
Source stream size : 5.59 MiB (0%)
Title : Core Media Audio
Encoded date : 2024-08-05 07:58:39 UTC
Tagged date : 2024-08-05 07:59:43 UTC
OK, a small attempt at some de-escalation: What if you, @stingray, would upload a short video in the right format here and you, @andyp13, would download it and give it a test run on your PC?
I have tried downloading a test video and the results were the same it shows the thumbnails but the playback is still black…
Iv tried most if not all of the suggestions but to no avail… The vids run fine on my MacBook using Cubase 13, but this PC is my main studio computer…never had this issue before…
This here is why I say it’s a hardware issue, not software, as it is in my case.
Whatever tweaks Steinberg have added, an option to turn them off should also be added.
Note: Rename extension from .zip to .rar before unpacking (.rar not allowed here, but small enough for upload, in contrast to crappy .zip)
General
Complete name : Testvideo_AppleProRes.mov
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.02 (qt )
File size : 12.9 MiB
Duration : 17 s 601 ms
Overall bit rate mode : Variable
Overall bit rate : 6 125 kb/s
Frame rate : 25.000 FPS
Encoded date : 2024-08-15 13:25:16 UTC
Tagged date : 2024-08-15 13:25:16 UTC
Writing application : Lavf61.5.101
Video
ID : 1
Format : ProRes
Format version : Version 0
Format profile : 422
Codec ID : apcn
Duration : 16 s 560 ms
Bit rate mode : Variable
Bit rate : 4 873 kb/s
Width : 640 pixels
Height : 480 pixels
Display aspect ratio : 4:3
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:2
Scan type : Progressive
Bits/(Pixel*Frame) : 0.635
Stream size : 9.62 MiB (75%)
Writing library : Apple
Encoded date : 2024-08-15 13:25:16 UTC
Tagged date : 2024-08-15 13:25:16 UTC
Audio
ID : 2
Format : PCM
Format settings : Little / Signed
Codec ID : sowt
Duration : 17 s 601 ms
Bit rate mode : Constant
Bit rate : 1 536 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Bit depth : 16 bits
Stream size : 3.22 MiB (25%)
Default : Yes
Alternate group : 1
Encoded date : 2024-08-15 13:25:16 UTC
Tagged date : 2024-08-15 13:25:16 UTC
OK, well that’s helped cross a few things out.
Maybe I should need to invest in a new graphics card…any suggestion’s I have the Intel HD 4600 in this PC.
In that case, I’d say start a new topic, ask the guys what works for them, give a budget, and make sure the card will fit into your PC case. I had to shift 2 hard drives and an M2 card around to fit my 7900.
