Cubase 14 error. Help!

I have Windows 10 on my PC. there were no problems with the PC, but when I work in Cubase 14, sometimes it suddenly quits and closes without warning. all tracks are exported to audio and processed by plugins, what can cause this problem? when working on a project, the project consumption is 20% and the RAM is 800mb. after the program stopped responding, I attach a screenshot of the system load. this is the third time in the last week after installing the program. I hope for advice or help. thank you in advance) I am attaching a link to a file sharing service with the files

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Hi,

Does Cubase make a DMP file? If so, could you please attach it?

Win: %userprofile%/Documents/Steinberg/Crash Dumps


(attachments)

Cubase 14.0.10 64bit 2025.1.4 19.20.23.337-freezedump.dmp (930 KB)
Cubase 14.0.10 64bit 2025.1.10 18.10.09.919-freezedump.dmp (842 KB)

Hi,

Reported to Steinberg. Thank you.

Hi Martin,
my Cubase 14.0.10 on Windows 10 does not put the crashdumps in that location. The dumps i could find are in %userprofile%/Appdata/Local/Crashdumps. However, these .dmp files are 700MB. What is going on with that? I have some serious problems with a specific project which crashes each time i close the mixconsole. Also when closing the project.
What can i do?

Hi,

In theory, the DMP file might be of size up to your memory size. So this doesn’t necessarily mean something is really wrong.

Please share the link via Dropbox or similar service.

1 Like

Managed to get three of them in Dropbox:
-links updated below-
Thank you!

Hi,

This DMP file includes the Waveshell and the graphics driver. Please, try to update your Waves plug-ins and your graphic card driver.

Hi,

Reported to Steinberg. Thank you.

Hi,

Unfortunately the files are not available anymore. Could you please provide them again?

https://www.dropbox.com/scl/fi/i1dbesd94atrf04o59dww/Cubase14.exe.17132.dmp?rlkey=dpzrdax5rj8xzqnsr45449a2d&st=is7z4su4&dl=0
https://www.dropbox.com/scl/fi/g1k78yboz1r2hya2m5j5o/Cubase14.exe.17348.dmp?rlkey=km0p58wun62a5udoyitf0pj29&st=yrke3flt&dl=0
https://www.dropbox.com/scl/fi/2akwcfvg30z6nnaep27m4/Cubase14.exe.4764.dmp?rlkey=awyy3k4rnm7wv9a99s4mpjcgm&st=jzzh345p&dl=0

1 Like

I forgot to mention that this is consequently reproduceable and occurs on two different computers. Thanks!

Martin, I have a problem too, maybe you can help me?On November 9, 2024, I bought cubase 13. When I entered the installation codes in the download assistant, cubase 14 was activated.Recordin presets are not visible in Kubei Hub and the supervision plugin completely shuts down the program. Please help
Cubase 14-2025-01-16-214311.ips (67.7 KB)

Hi,

You are on macOS 12, which is not supported with Cubase 14.

This report seems familier to me. I believe, there was already exactly this report in the past.

I reported it to Steinberg anyway.

I tried Sequoia 15, but I still have the same problem

Hi,

Didn’t we discuss this already in another thread? Or did you send me a Private Message? The report really sounds familiar to me.

The crash is in Cubase (specifically in the plug-in). I reported to Steinberg.

Martin, the recording presets are visible in cubase 13, and why are they not visible in cubase 14


Hi,

Please, don’t mix up multiple topic to a single thread.

This has been discussed on multple threads already. For example:

ok,sorry…

Hi, i was wondering if there is some news regarding my problems?