Steinberg responses I’ve read have been reasonable, clear and directly apologetic to the complaints raised. AND have publicly acknowledged that the current Grace Period mechanism can perhaps be reviewed again, to see how their ‘goodwill gesture’ might work in future.
But that’s not enough for some; to save face or spare their ‘feelings’, to offset the shame and humiliation ‘suffered’, exposing how naive/gullible they’ve been…stuff that’s practically destroying their lives by the way some are going on. It’s ridiculous.
Like someone said above, worth noting this has all gone beyond the (small amount of) money at stake here - it’s the ‘principle’….
Hmm - maybe, the one that’s rendered some folk unable to cope with a bit of bad luck (in the timing of their purchase)…
I agree that Steinberg maybe should’ve clearly communicated that this 40th-anniversary rebate is not eligible for a grace update? And the way they’ve conducted this will surely not win any prices.
On the other hand Aleque has stated he knew noting about any form of ‘grace period’ before Steinberg mentioned it. It was only then when he found out he suddenly thought he felt left out and cheated.
So yes, we can all go out and buy something today to find out that next month it’s on sale and then feel cheated. But how valid is this if you already received a 50% discount on your previous sale?
How bad is it for business if you give you’re clients a 35% discount on the next version? Why would any client complain about this?
It’s the way how Steinberg packaged this deal that makes it questionable.
This 40th-anniversary rebate was awkward in more ways. It was presented to us faithful customers as a ‘gift’ for our dedication. But in the end it was clearly meant as a giveaway to new customers because I already had most of the pro versions they offered me.
Anyway. You say you’ve been in business for many years? In that respect I find it hard to believe that you state “the small sum of money is incidental, it’s the principle.” Because that would mean you were not very successful in business?
I agree with you that Steinberg should’ve been more clear about its objectives.
But we should also not forget that the new users got a substantial discount.
Every year, same whining. It’s unbelievable, that people just don’t understand the meaning of grace period. And yes I have missed almost every year grace period and only once got good deal into cheaper update.
You posted several posts in witch you are revering to know nothing about the ‘grace period’.
“Alright, next time let’s buy a crystal ball so we can see into the future.”
“Then why punish new people for not knowing the arcane, esoteric wisdom of the old users? The rules are too rigid.”
Give it up!
You got a good deal, but now you want to exploit it to an unreasonable level.
Again, update now and you’ll still have Cubase 14 Pro at 65% of the normal cost. Or update later and save even more money!
Just, stop this stupidity that you were some how wronged! We can all clearly see that this is not the case!
Actually, I asked about how grace period works way back on January 4th, 2024:
But then Steinberg announced the end of eLicenser in April, 2024, so I guess I forgot about it, because now the priority was to migrate.
So, yeah, I could have remembered better.
Agreed!
You are exaggerating now. I don’t want to “exploit” anything. On the contrary, I was annoyed by the fact that others were exploiting (or call it what you want) the system by using a trial after having bought a full version, but without activating it. I still think that it’s weird that it’s possible and that Steinberg allows it.
Just think about it. You buy Cubase 13 Pro, but you don’t activate it. Instead, you use a trial and use it in the same way, as if it was a full version of Cubase 13 Pro. And when C14 is out, then you get it for free.
Do you think it’s fair to someone, who didn’t do the same not to save these money?
And do you think it’s fair to Steinberg that they have to lose money, because someone uses the exploit and updates to C14 for free?
But yeah, I also understand that Steinberg created oportunities (grace periods, trials) to give more advantages to the customers. But it still doesn’t make it right when someone is abusing it. This IS the main reason I’m annoyed - so stop putting words in my mouth.
I already said a few times that I don’t care about money anymore. I am just tired of people like you telling me / us to suck it up and put up with it, no matter what. And if everyone was a sheep, then every company would be like Adobe. So, (constructive) criticism can sometimes be a good thing and it can make companies into better versions of themselves.
And how does it feel? Maybe you’re the one who’s taking your anger out on me / us, instead of Steinberg? Because they called it “loyalty rebates” where anyone could be “loyal”, as long as they bought something at a discount in September. And truly loyal customers like yourself didn’t benefit from that “loyalty”.
Unless, of course, you deliberately have chosen not to get any discounts and buy everything at full price, and you want everyone else to be like you.