Cubase 14 output sound stopped working

Hello.

I started trying the Cubase 14 Pro trial version, created a project and saved it. The sound was working well. I closed Cubase and tried again few days later, and no sound comes out anymore on the output of the same Cubase project when I play it, nor from any sampler track sound in Cubase.

If I play a youtube video, the sound is ok so it seems that something has been screwed up in Cubase.
I am using an ASIO output audio driver, the integrated “Realtek ASIO” driver of my computer, which worked well initially, and which is still selected in the options but outputs no sound at all anymore. Now it never works, whether I reboot the computer, try to restart Cubase several times, nothing solves this issue.

Can you please help?

I add some things, which might have caused the issue maybe:

  • At first, I selected several ASIO output drivers, then the default Steinberg ASIO driver. When I realised that the Steinberg ASIO driver does not output onthe headphones when I connect them because we must select the same ASIO driver as the audio output on which the headphone is wired by hardware, I switched to the “Realtek ASIO” driver of my computer. This made the sound come out fine on the headphones and the speakers of my computer when unplugging the headphones as expected. Maybe playing with this caused the issue ?
  • In fact I correct someting: it was not exactly the same project that I opened again. I had moved the directory of the project in another subfolder, and Cubase could not open it anymore when selecting the new location (which is very strange). Hence I had to recreate the same project again, with exactly the same sound files, tracks and so on. So it is the same project but remade from scratch in a new project. But already at the very beginning no sound came out on the speakers nor the headphones, still with the same ASIO driver selected in the project.

In any case now there is no sound coming out of Cubase, whereas all other programs can play properly their sounds (browsers, music players, …).

Can a support be provided here or is there another way to contact Steinberg support ?

1 Like

Same issue. Meters are fine, input/output drivers show sound, no output through speakers.

Hi @FMS ,
I have just replied to your question in another thread. Would you mind opening up a separate thread with your issue, please? Otherwise it is quite confusing and future users will have a hard time to follow if they encounter a similar issue.
Cheers!

Hi @Stratosphere ,
you don’t have a separate audiointerface, right?
Have you tried the ASIO4ALL driver to adress this issue by any chance?

Hello @Reco29.
Thank you for your suggestion.
Yes I do have a separate audiointerface, but it is not an ASIO driver I think, at least its name under Windows 11 is “USB Audio Device”, and it is said to be generic. But in any case it does not show up under the “Setup / Audio Setup / Audio system” menu, so probably this is not the issue.
I didn’t try the ASIO4ALL driver, but I tried again the “Generic Low Latency ASIO Driver”, and this time the sound comes out again!
However, this is annoying because now my headphones do not get the sound when I connect them. This is why I have no other choice than selecting “Realtek ASIO” driver in the “Audio system” menu.

But this seems to be the problem: At first, this driver did work very well, and I could connect my headphones properly and get the sound on them, and when removing the jack from that Realtek sound interface, it was sending the sound to my computer speakers properly.
It is like if suddenly this RealTek driver would be mixed up anyhow with Cubase 14, because if I run youtube it works properly, but not with Cubase.

Moreover, a big issue happens now: my headphones do NOT work anymore when I plug them in the jack of the Realtek hardware, even for youtube !
This is very strange, and this happens even when I reboot the computer completely.
That is completely new, and it is most likely due to cubase, because it was always working before, but it seems it has destroyed the Realtek driver or hardware somehow.
Also, while doing a reboot of my computer, the computer started to heat at maximum, generating a strong beep from the mainboard speaker.
This never happens with my computer since 3 years, and it did happen only after having used Cubase, maybe selecting this Realtek driver, then closing Cubase and rebooting simply. It happened 2 times after using cubase so it is clearly coming from cubase. I will post another thread about that.

But strangely enough, the “Realtek ASIO” driver cannot be used at all with Cubase, and this issue remains in any case for me.

Do you agree that this is an issue with Cubase and the Realtek driver, and could you provide support, or provide me a way to further investigate this issue with Steinberg support please ?

@FMS could you please post the link to your thread, so that we can also follow it and check the solutions provided there ? thanks