Cubase 14 Pro crashes after VSL Synchron Player update

LyS_K_MuSiC · May 9, 2025, 9:21pm

************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
NonInteractiveNuget : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true
EnableRedirectToChakraJsProvider : false

– Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true

Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.016 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 44

Loading Dump File [C:\Users\buman\OneDrive\Documents\Steinberg\CrashDumps\Cubase 14.0.20 64bit2025.5.9 16.30.33.165.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Version 26100 MP (20 procs) Free x64
Product: WinNt, suite: SingleUserTS Personal
Edition build lab: 26100.1.amd64fre.ge_release.240331-1435
Debug session time: Fri May 9 16:30:33.000 2025 (UTC - 4:00)
System Uptime: 0 days 0:43:47.938
Process Uptime: 0 days 0:32:03.000
…
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr
(2ec8.316c): Access violation - code c0000005 (first/second chance not available)

±-----------------------------------------------------------------------+
| This target supports Hardware-enforced Stack Protection. A HW based |
| “Shadow Stack” may be available to assist in debugging and analysis. |
| See aka.ms/userhsp for more info. |
| |
| dps @ssp |
| |
±-----------------------------------------------------------------------+

For analysis of this file, run !analyze -v
ntdll!NtGetContextThread+0x14:
00007ffdcf123ec4 c3 ret 0:095> .ecxr *** WARNING: Unable to verify checksum for gpulib.dll rax=0000001800009060 rbx=0000000000000000 rcx=0000001800009064 rdx=e7db6e07e1d9b705 rsi=00000000fffffffc rdi=0000000000000004 rip=00007ffdc8a32eaa rsp=0000000024f79aa0 rbp=0000000024f79ba0 r8=00000000fffffffc r9=0000001800009060 r10=00007ffdb40f0000 r11=0000000000000000 r12=0000000000000002 r13=0000000000000002 r14=0000001800009060 r15=00000000ffffffff iopl=0 nv up ei pl nz na pe nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202 gpulib+0x2eaa: 00007ffdc8a32eaa 488b14da mov rdx,qword ptr [rdx+rbx*8] ds:e7db6e07`e1d9b705=???
0:095> !analyze -v
…

                   Exception Analysis                                   *

KEY_VALUES_STRING: 1

Key  : AV.Type
Value: Read

Key  : Analysis.CPU.mSec
Value: 796

Key  : Analysis.Elapsed.mSec
Value: 54446

Key  : Analysis.IO.Other.Mb
Value: 81

Key  : Analysis.IO.Read.Mb
Value: 1

Key  : Analysis.IO.Write.Mb
Value: 105

Key  : Analysis.Init.CPU.mSec
Value: 312

Key  : Analysis.Init.Elapsed.mSec
Value: 172793

Key  : Analysis.Memory.CommitPeak.Mb
Value: 221

Key  : Analysis.Version.DbgEng
Value: 10.0.27829.1001

Key  : Analysis.Version.Description
Value: 10.2503.24.01 amd64fre

Key  : Analysis.Version.Ext
Value: 1.2503.24.1

Key  : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_gpulib.dll!Unknown

Key  : Failure.Exception.Code
Value: 0xc0000005

Key  : Failure.Exception.IP.Address
Value: 0x7ffdc8a32eaa

Key  : Failure.Exception.IP.Module
Value: gpulib

Key  : Failure.Exception.IP.Offset
Value: 0x2eaa

Key  : Failure.Hash
Value: {7e1d9eff-97ec-f83d-7f6b-b93305cd9592}

Key  : Failure.ProblemClass.Primary
Value: INVALID_POINTER_READ

Key  : Timeline.OS.Boot.DeltaSec
Value: 2627

Key  : Timeline.Process.Start.DeltaSec
Value: 1923

Key  : WER.OS.Branch
Value: ge_release

Key  : WER.OS.Version
Value: 10.0.26100.1

Key  : WER.Process.Version
Value: 14.0.20.240

FILE_IN_CAB: Cubase 14.0.20 64bit2025.5.9 16.30.33.165.dmp

CONTEXT: (.ecxr)
rax=0000001800009060 rbx=0000000000000000 rcx=0000001800009064
rdx=e7db6e07e1d9b705 rsi=00000000fffffffc rdi=0000000000000004
rip=00007ffdc8a32eaa rsp=0000000024f79aa0 rbp=0000000024f79ba0
r8=00000000fffffffc r9=0000001800009060 r10=00007ffdb40f0000
r11=0000000000000000 r12=0000000000000002 r13=0000000000000002
r14=0000001800009060 r15=00000000ffffffff
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202
gpulib+0x2eaa:
00007ffdc8a32eaa 488b14da mov rdx,qword ptr [rdx+rbx*8] ds:e7db6e07e1d9b705=???
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffdc8a32eaa (gpulib+0x0000000000002eaa)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME: Cubase14.exe

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

STACK_TEXT:
0000000024f79aa0 00007ffdc8a452d6 0000000024f79c50 00000000944fec69 0000000024f79c90 00000000938d1c71 0000000024f79cc0 0000000093994bbc 0000000024f79d50 00000000938d93b4 0000000024f79d80 0000000093a8b769 0000000024f79dc0 0000000093b21cc3 0000000024f79f20 0000000093b1f9ee 0000000024f7a010 0000000093aa04a0 0000000024f7b370 0000000093b20400 0000000024f7b5d0 0000000093b2140f 0000000024f7b940 0000000093b2014e 0000000024f7ba40 000000009377e415 0000000024f7ba90 0000000142b923b5 0000000024f7fbc0 00000001436462df 0000000024f7fbf0 0000000143673980 0000000024f7fd00 00000001435e4b83 0000000024f7fd60 00000001436013f2 0000000024f7fde0 0000000144d85b68 0000000024f7fe10 00000001446d92b5 0000000024f7fe80 00000001446d545e 0000000024f7ff10 00007ffdce81e8d7 0000000024f7ff60 00007ffdcf05c5dc 0000000024f7ff90 0000000000000000 : 00000000ee2cb1a8 0000000000000000 00000000ec050ce8 000000000000316c : gpulib+0x2eaa
: 00000000fceb3db0 00000000edf53900 00000000ee2cb040 00000000ee2cb1a8 : gpulib+0x152d6
: 4021dead65b7a328 00000000efb4dc00 00000000edf53900 00000000ee2cb040 : Vienna_Synchron_Player!boost::serialization::singleton<boost::archive::detail::extra_detail::mapboost::archive::binary_oarchive >::is_destroyed+0x12b39
: 00000000efb4dc00 00000000edf4f4e0 3ff2f0b8c0000000 3fdd9fa980000000 : Vienna_Synchron_Player!rubberband_study+0x7b581
: 00000000eec72010 0000000024f79ec0 00000000ffffffff 00000000ed3ea040 : Vienna_Synchron_Player!rubberband_study+0x13e4cc
: 00000000f0414830 0000000000000000 0000000024f7a200 00000000edf53900 : Vienna_Synchron_Player!rubberband_study+0x82cc4
: 0000000000000000 0000000024f79f70 0000000000000170 0000000000000008 : Vienna_Synchron_Player!VSTPluginMain+0x63a49
: 0000000000000000 0000000000852099 0000000000852099 0000000000000000 : Vienna_Synchron_Player!VSTPluginMain+0xf9fa3
: 0000000024f7a000 00000000000001d6 0000000024f7b390 00000000000001d6 : Vienna_Synchron_Player!VSTPluginMain+0xf7cce
: 0000000000000006 0000000000000200 00000000007e6dc1 0000000000000000 : Vienna_Synchron_Player!VSTPluginMain+0x78780
: 00000000b993c900 0000000000000000 0000000000000200 00000000000001d6 : Vienna_Synchron_Player!VSTPluginMain+0xf86e0
: 0000000000000000 0000000024f7db40 00000000b9933070 0000000000000200 : Vienna_Synchron_Player!VSTPluginMain+0xf96ef
: 0000000000009fe0 0000000000000016 0000000024f7bb90 00000000ecc6f008 : Vienna_Synchron_Player!VSTPluginMain+0xf842e
: 43e0000000000000 4338000000000051 0000000000000000 8000000000000000 : Vienna_Synchron_Player!createNewToolkitPluginGui+0x14425
: 0000000000000000 0000000000000200 0000000110236c70 0000000143659372 : Cubase14+0x2b923b5
: 428319fe350e0000 0000000000000000 3f99f0fb38a94d24 0000000000000001 : Cubase14+0x36462df
: 00000000fc567200 000000001983aab0 00000000f01bd150 0000000000000000 : Cubase14+0x3673980
: 0000000019918c30 00000000008a3800 0000000000000000 00000000199c5178 : Cubase14+0x35e4b83
: 0000000000000000 0000000000001a1c 0000000000000000 00000001446d8ebb : Cubase14+0x36013f2
: 000000001983aab0 0000000000000002 000000001983aab0 0000000000000000 : Cubase14+0x4d85b68
: 000000001983aab0 000000001983ac78 000000001983abf8 000000001983acb0 : Cubase14+0x46d92b5
: 000000001983aab0 0000000000000000 0000000000000000 0000000000000000 : Cubase14+0x46d545e
: 0000000000000000 0000000000000000 000004f0fffffb30 000004d0fffffb30 : kernel32!BaseThreadInitThunk+0x17
: 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : ntdll!RtlUserThreadStart+0x2c

SYMBOL_NAME: gpulib+2eaa

MODULE_NAME: gpulib

IMAGE_NAME: gpulib.dll

STACK_COMMAND: ~95s; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_gpulib.dll!Unknown

OS_VERSION: 10.0.26100.1

BUILDLAB_STR: ge_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {7e1d9eff-97ec-f83d-7f6b-b93305cd9592}

Followup: MachineOwner

0:095> ~95s; .ecxr ; kb
ntdll!NtGetContextThread+0x14:
00007ffdcf123ec4 c3 ret rax=0000001800009060 rbx=0000000000000000 rcx=0000001800009064 rdx=e7db6e07e1d9b705 rsi=00000000fffffffc rdi=0000000000000004 rip=00007ffdc8a32eaa rsp=0000000024f79aa0 rbp=0000000024f79ba0 r8=00000000fffffffc r9=0000001800009060 r10=00007ffdb40f0000 r11=0000000000000000 r12=0000000000000002 r13=0000000000000002 r14=0000001800009060 r15=00000000ffffffff iopl=0 nv up ei pl nz na pe nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202 gpulib+0x2eaa: 00007ffdc8a32eaa 488b14da mov rdx,qword ptr [rdx+rbx*8] ds:e7db6e07`e1d9b705=???
*** Stack trace for last set context - .thread/.cxr resets it

RetAddr : Args to Child : Call Site

00 00007ffdc8a452d6 : 00000000ee2cb1a8 0000000000000000 00000000ec050ce8 000000000000316c : gpulib+0x2eaa 01 00000000944fec69 : 00000000fceb3db0 00000000edf53900 00000000ee2cb040 00000000ee2cb1a8 : gpulib+0x152d6
02 00000000938d1c71 : 4021dead65b7a328 00000000efb4dc00 00000000edf53900 00000000ee2cb040 : Vienna_Synchron_Player!boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::binary_oarchive> >::is_destroyed+0x12b39 03 0000000093994bbc : 00000000efb4dc00 00000000edf4f4e0 3ff2f0b8c0000000 3fdd9fa980000000 : Vienna_Synchron_Player!rubberband_study+0x7b581
04 00000000938d93b4 : 00000000eec72010 0000000024f79ec0 00000000ffffffff 00000000ed3ea040 : Vienna_Synchron_Player!rubberband_study+0x13e4cc 05 0000000093a8b769 : 00000000f0414830 0000000000000000 0000000024f7a200 00000000edf53900 : Vienna_Synchron_Player!rubberband_study+0x82cc4
06 0000000093b21cc3 : 0000000000000000 0000000024f79f70 0000000000000170 0000000000000008 : Vienna_Synchron_Player!VSTPluginMain+0x63a49 07 0000000093b1f9ee : 0000000000000000 0000000000852099 0000000000852099 0000000000000000 : Vienna_Synchron_Player!VSTPluginMain+0xf9fa3
08 0000000093aa04a0 : 0000000024f7a000 00000000000001d6 0000000024f7b390 00000000000001d6 : Vienna_Synchron_Player!VSTPluginMain+0xf7cce 09 0000000093b20400 : 0000000000000006 0000000000000200 00000000007e6dc1 0000000000000000 : Vienna_Synchron_Player!VSTPluginMain+0x78780
0a 0000000093b2140f : 00000000b993c900 0000000000000000 0000000000000200 00000000000001d6 : Vienna_Synchron_Player!VSTPluginMain+0xf86e0 0b 0000000093b2014e : 0000000000000000 0000000024f7db40 00000000b9933070 0000000000000200 : Vienna_Synchron_Player!VSTPluginMain+0xf96ef
0c 000000009377e415 : 0000000000009fe0 0000000000000016 0000000024f7bb90 00000000ecc6f008 : Vienna_Synchron_Player!VSTPluginMain+0xf842e 0d 0000000142b923b5 : 43e0000000000000 4338000000000051 0000000000000000 8000000000000000 : Vienna_Synchron_Player!createNewToolkitPluginGui+0x14425
0e 00000001436462df : 0000000000000000 0000000000000200 0000000110236c70 0000000143659372 : Cubase14+0x2b923b5 0f 0000000143673980 : 428319fe350e0000 0000000000000000 3f99f0fb38a94d24 0000000000000001 : Cubase14+0x36462df
10 00000001435e4b83 : 00000000fc567200 000000001983aab0 00000000f01bd150 0000000000000000 : Cubase14+0x3673980 11 00000001436013f2 : 0000000019918c30 00000000008a3800 0000000000000000 00000000199c5178 : Cubase14+0x35e4b83
12 0000000144d85b68 : 0000000000000000 0000000000001a1c 0000000000000000 00000001446d8ebb : Cubase14+0x36013f2 13 00000001446d92b5 : 000000001983aab0 0000000000000002 000000001983aab0 0000000000000000 : Cubase14+0x4d85b68
14 00000001446d545e : 000000001983aab0 000000001983ac78 000000001983abf8 000000001983acb0 : Cubase14+0x46d92b5 15 00007ffdce81e8d7 : 000000001983aab0 0000000000000000 0000000000000000 0000000000000000 : Cubase14+0x46d545e
16 00007ffdcf05c5dc : 0000000000000000 0000000000000000 000004f0fffffb30 000004d0fffffb30 : kernel32!BaseThreadInitThunk+0x17 17 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : ntdll!RtlUserThreadStart+0x2c

Thor.HOG · May 9, 2025, 10:10pm

Looks like this is caused by gpulib.dll. AI suggests you update Vienna Synchron Player if you’re using that. It’s an open source library for OpenGL support:

Any of that ring a bell?

LyS_K_MuSiC · May 9, 2025, 10:19pm

In fact that is the update from two days ago from VSL (Synchron Player) which is causing this.

Thor.HOG · May 9, 2025, 10:36pm

Maybe uninstall for now? They may have the earlier version on their website if it’s the new update causing it. Their support seems pretty responsive if I recall correctly. I had an iLok issue they got back to me pretty quickly. Maybe give that a shot if a previous build isn’t available and doesn’t fix it.

LyS_K_MuSiC · May 9, 2025, 10:46pm

Two days and still no answer… Their forum is worthless too. Uninstalling GPUlib.DLL did nothing. See, it is ONLY when I load the STUDIO Collection that I get the crash. The SYNCHRON series (and piano) are just fine. And it was working (everything was working) just fine before their SYNCHRON Player update 2 days ago. I have 1,335 euro (more in US dollars!) just sleeping now. But I will ask for everything to be refunded if this is not fixed. VSL involvement with the company Gpu Audio is a total disaster.

Thor.HOG · May 9, 2025, 11:11pm

Sorry to hear that. That’s the worst… I hope it all works out for you though.

LyS_K_MuSiC · May 9, 2025, 11:22pm

Thank you so much.