Cubase 15 - C:\\WINDOWS\System32|KERNELBASE.dll error

Cubase
1

Hi

All of a sudden in Cubase 15 I am now getting the error C:\WINDOWS\System32|KERNELBASE.dll error and its driving me nuts. I havent a clue on how to decode the cubase crash dump and was wondering if someone could help.

Many Thanks

Cubase 15.0.30 64bit2026.7.31 16.43.53.765.dmp (2.7 MB)

2

It looks like it is crashing in a plugin named smartEQ4:

image
image473×287 9.44 KB

From googling, probably smart:EQ 4 by Sonible. You may want to check with their support.

3

Thanks for the assistance, it seems cubase didn’t like the update I downloaded on smart eq4, have u installed and gone back to older version and everything is working again

What program did you use to show the code, I tried win debugger but it didnt come up with this

Thanks

4

I used WinDbg:

I associate the DMP file extension on my system with WinDbg, so I just double-clicked the file in File Explorer then clicked the “analyze -v” link once it appeared to get the information that provides – the screenshot I pasted here was just of the right side of the stack trace since I was mainly looking for if a plugin might be involved.

Glad you were able to resolve the issue.