I’m sorry for this post because I’m sure it gets asked a lot…just looking to see if there are avenues that are not being yet pursued and I couldn’t quite find the same kind of scenario in a forum search.
I purchased a used Cubase 5 Education Version from a Craigslist seller in original packaging with USB eLicenser, documentation, original install DVD, additional VST content and a full version of the Halion Symphonic Orchestra (4 discs) all original media. The seller says everything that was sent was all the original documentation, media and packaging that came with it when she bought it. She has been very responsive and is willing to take it back for a full refund if we can’t get this resolved so I honestly don’t think I’ve been duped.
Anyway, it installed fine, but there is no Activation Code so I’ve got 19 days left. The eLicenser has no licenses on it, and I can’t register the software because the web registration page responds that the software has already been registered. The seller is confused because she says she never registered it as the computer she was using didn’t have web access. She says it was ready to go out of the box. She has submitted a support request issue with Steinberg and is waiting to hear back.
I’m wondering if somehow she needs to transfer the registration or request an activation code? She says it didn’t come with an activation code…again, that it was ready to go out of the box. I asked if she purchased it new and from an authorized dealer and she says she purchased new and that she believes it was an authorized retailer as she had to send proof of her student status in order to qualify for the education version.
Anything I am missing?