Cubase 6.0.5 crashing when opening file dialogues

I am having a major issue with Cubase crashing 75% of the time that I open file dialogues. Seems to be anytime Cubase interacts with the windows file system this crash is right around the corner.

For whatever reason, this is happening frequently but not every time I open these dialogues. I also did not have this issue with my previous version of Cubase. I updated hoping that it might solve a different, more rare crash that I’ve been dealing with. That’s for another post, another day.

Examples:

  1. “Save as” to save the cue as a new version. Click to place the cursor in the text entry box and a drop down menu automatically opens with past file names. Crash.

  2. Open a cue, need to work on a new cue using my old template, hit File - “Back up Project” and file dialogue will, 75%, crash Cubase. Crash.

  3. Select a channel and right click, “Load Selected Channels,” browse my filesystem from within this dialogue for the relevant settings file. Crash.

  4. etc…


    System:
    Windows 7, 64-bit
    Cubase 6.0.5, 64-bit
    Intel Core i7 960 @ 3.2 GHz
    24GB RAM
    Firestudio 2626

Recent relevant crash logs:

===================================================================
Cubase6.exe Version 6.0.5 Build 357 - 20.12.2011 16:13

Timestamp is 4e8f28ad (Fri Oct 07 09:28:29 2011)
C:\Program Files\Steinberg\Cubase 6\Cubase6.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 773D7B11 01:00026B11 C:\Windows\SYSTEM32\ntdll.dllBytes at CS:EIP:
44 8b 03 48 8d 44 24 70 41 b1 01 48 8b cd 48 89
44 24 28 4c 89 64 24 20 e8 52 00 00 00 8b f8 85

===================================================================
Cubase6.exe Version 6.0.5 Build 357 - 21.12.2011 19:52

===================================================================
Cubase6.exe Version 6.0.5 Build 357 - 23.12.2011 15:31

Timestamp is 4e8f28ad (Fri Oct 07 09:28:29 2011)
C:\Program Files\Steinberg\Cubase 6\Cubase6.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 77537B11 01:00026B11 C:\Windows\SYSTEM32\ntdll.dllBytes at CS:EIP:
44 8b 03 48 8d 44 24 70 41 b1 01 48 8b cd 48 89
44 24 28 4c 89 64 24 20 e8 52 00 00 00 8b f8 85

===================================================================
Cubase6.exe Version 6.0.5 Build 357 - 23.12.2011 15:42

Timestamp is 4e8f28ad (Fri Oct 07 09:28:29 2011)
C:\Program Files\Steinberg\Cubase 6\Cubase6.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 77537B11 01:00026B11 C:\Windows\SYSTEM32\ntdll.dllBytes at CS:EIP:
44 8b 03 48 8d 44 24 70 41 b1 01 48 8b cd 48 89
44 24 28 4c 89 64 24 20 e8 52 00 00 00 8b f8 85

===================================================================
Cubase6.exe Version 6.0.5 Build 357 - 23.12.2011 16:16

Timestamp is 4e8f28ad (Fri Oct 07 09:28:29 2011)
C:\Program Files\Steinberg\Cubase 6\Cubase6.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 7119189C 4E8F28AD:4E8F28AD C:\Program Files\Steinberg\Cubase 6\Cubase6.exe

The first thing you should do is trash your prefs.

The other thing to take note of, is that the access violations call directly to C:\Windows\SYSTEM32\ntdll.dll

When was the last time you did a virus scan? A common place for a virus is the SYSTEM32 folder. R-click the ntdll.dll file, and go to properties (or, depending on your scheme, hover the mouse over the file). What does it say for the date created? Was it very recent? If so, and you haven’t done a recent OS install, then chances are the .dll is infected.

Here is some more info you may find useful:

http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

Good luck!

Thanks so much for your help, Jeff. How do I trash the preferences? I’m going to run a virus scan now.

My ntdll.dll was created the date I installed Windows (March) but modified more recently (nov 20) with may be the date I updated Cubase to 6.0.5 from 6.0.2. Will investigate further.

So I finally had a time window to reinstall Cubase. It did not resolve the issue. Any further guidance or ideas?

ddub: Cubase 6.0.5 was crashing on me to every time I went to
“EXPORT” a mix. The dreaded Blue Screen.
I fixed my crashing problem by increasing the Latency
to “High Latency” when I mix.

I now RECORD with low Latency,
mix and Export with High Latency. :wink:

maybe this is related

Jack :smiley: :smiley: :smiley:

Still having this problem. This is a very significant problem. Writing music is my job, not my hobby. I need this to work. I probably lose 30 minutes - 1 hour of work time per day to this crash.