The activation code I received in my Order Confirmation won’t work when I try to upgrade my eLicenser (using latest Control Center version etc.)
I get the following error message -
“The activation code cannot be used. Please contact your software vendor to get a valid activation code.”
I have contacted Steinberg support in Australia (via Yamaha) but received no reply.
Please help!
Regards,
Andrew.
Have you tried copying a pasting it into e-licenser control center?
You’re attempting to upgrade your Cubase 6 license, not just hitting the green button on the top?
yes I copy and pasted the activation code from the email I received.
…and yes, just to be clear, I am trying to upgrade my Cubase 6 license which does appear within the eLicense Control Center.
I had to download and install the latest e-licenser before it would work for me…