I just recieved my product. Installed all files etc. (As I have been installing software for many many years)
The E-licenser program has no active links or functions.
When I open Cubase 6.5 it gives the message that says ‘This productr is not activated, will close’ and then it gives the option to choose ‘activate product’. The screen with ####-####-### etc. pops up and I enter my 32 digit activation code that came on a slip of paper in the box and it tells me it is a bogus code.
I have checked the code and re-entered 7 times.
BTW, this is the Educational Version if it makes any difference.
Can someone guide to me a solution?
Also, why am I not allowed to post on the other forums? I have a MySteinberg Account. Thank you.
… Thank you for the reply. LOL. Yes of course.
Like I said I have been installing software for 15 years. I re-booted, re-intalled the drivers, re-installed Cubase, both with an without the dongle.
Question: If I cannot post on the other forums, how do I contact tech support without having to wait several days for a reply?
There is a small chance that the code is misprinted, but not likely.
If it is misprinted, it’s a mistake.
Try the code with only numeric zeros and no alpha ‘o’.
Try this from WITHIN e-licenser control center (don’t click on the Cubase icon on your desktop).
Forums aren’t exactly the place to contact support.
In your mySteinberg account:
In the left-hand menu, under support, support request form.
It should only take 1-2 days for them to get back to you.
Or you could always call (long distance ).
If the above test (no alpha ‘o’) doesn’t work. Contact support and keep trying other possibilities of the activation code until they contact you.
s posted, the E-licenser is bogus. Ther is no active link to click. The big buttom on the top left that says ‘Enter Activation Code’ is static. The e-licenser says it installed correctly each time I install it.
I will try the code without 'o’s and see what I find.
The first screenshot of the e-licenser control center shows no e-licensers.
There has to be an e-licenser listed in order to activate something.
The program should have created a “soft e-licenser” when it first ran, but I’m not seeing it.
Try uninstalling and re-installing the e-licenser control center.
I have unistalled and reinstalled the E-licenser 5 times!
With respect, the DONGLE is plugged in. I have tried it in every available USB port on my system.
Hard to say. I had already downloaded and re-installed the E-licenser newest version 3 times (the screen shot was fronm my original disc install). This time I uninstalled it completely, uninstalled Cubase 6.5 completely, cleared the folders and reinstalled them both. The E-liscenser recognized the dongle and all was well from there.
… Thank you for the reply. LOL. Yes of course.
).
