Cubase 7.5 - "Couldn't find manual"

Cubase
#1

Hello,

New user, first post!

I just installed Cubase 7.5 from retail CD and registered my license. OK so far.

Step 1 - read the Quick Start Guide. Except when I go to Help > Documentation > Quick Start Guide, Cubase says “Couldn’t find manual”. Same thing if I try to open the full user manual.

The installation went without a hitch - no indication of any elements missed or skipped. Standard installation. And I see no other CD that looks like it might have the manual on it separately.

Am I missing something?

One possibility - my music computer is not connected to the internet - perhaps the manual is only online? If so, I see I can get it at

http://download.steinberg.net/downloads_software/Cubase_7_and_Cubase_Artist_7/7.0.2/Manuals/docs_english.zip

but it would be nice if the Documentation buttons worked.

Thanks.

#2

Are you on Mac or PC? What version of the OS? have you updated to 7.5.2? Once I have your system information I can address this issue further.

#3

Hi - thank you for the quick reply!

PC, Win7-64bit - Cubase 7.5.0 Build 114, straight out of the box.

Thanks again.

#4

Sent you a PM.

Thank you

#5

You have a corrupt PDF reader , you need to reinstall your reader .

Don’t you think that’s a bit rude ,someone’s posting here for help and your going to resolve this via pm without informing the forum on how you have explained the fix ?

#6

I’m sure Jeff was just following protocol - maybe he had to ask questions about my system he thought most people wouldn’t want to share publicly.

Anyway, for others’ future reference:

Jeff correctly pointed me to the help files’ location, where I could confirm they are indeed installed. And where I discovered that they are PDF files. Combined with G-String’s advice about requiring a functioning Acrobat Reader - it became clear: never mind a corrupt pdf reader - I know I have NO pdf reader installed. Don’t recall seeing a mention of it being required.

So I downloaded an offline Acrobat Reader installer from Adobe, transferred it to my production machine via USB key, instaled the reader, re-started Cubase - - and ta da - - help files open like a charm. I’m guessing the Documentation buttons are just pointers to the pdf files, which depend on system asssociations to call the required reader.

So - thanks Jeff & G-string.

And yet another revision item for future for the programmers - perhaps an error message for the case that a pdf reader wasn’t found, not that the files weren’t found?

#7

I’m facing this same issue myself, only I do have a functioning Adobe Acrobat Reader installed. I was hoping to glean just a little more information from this post to learn how to troubleshoot this for myself, but it seems that the information I really need was passed along via IM instead of being posted here.

So… what is the location of the installed help files?

#8

They are in the documentation sub folder of the main Cubase installation folder.

I would check your windows file associations for pdf files are correct.

#9

Right - I should’a included this in my post. Probably too late for this poster, but for future reference…They’re at:

C:/Program Files/Steinberg/Cubase/Documentation

#10

Right - I should’a included this in my post. Probably too late for this poster, but for future reference…They’re at:

Just to clarify… I previously answered “documentation sub folder of the main Cubase installation folder” not to be awkward but to cover any change in installation path & both 32 & 64bit versions.

But yes, as long as they are on 64bit Cubase and used the default install locations your listed path is exactly where it would be.