Cubase 7 crashes when opening a project, please help

Here’s the sequence of events:

  1. Cubase 7 crashed on close.

  2. Although I expect this has nothing to do with the problem, while CB7 was closed I successfully set up and installed Steinberg’s UR28M disgital audio interface.

  3. CB7 loads to the Steinberg hub screen (during the load it asks if I want the UR28M as the ASIO driver). It successfully connects to the Steinberg News feed. However, if I try to open either the Project I was working on when CB7 crashed or Open Other or Create New Project, CB7 instantly crashes to desktop.

I’m using Windows 7, 64 bit.

Windows produces these error files:

  1. DefaultDataCollection failed: 0x8007001f


<?xml version="1.0" encoding="UTF-16"?> 6.1 7601 Service Pack 1 (0x30): Windows 7 Professional Professional 7601.18044.amd64fre.win7sp1_gdr.130104-1431 1130 Multiprocessor Free X64 1033 2372 C:\Windows\explorer.exe C:\Windows\Explorer.EXE BEX64 Cubase7.exe 50ca0737 MemAPI_UR28M.dll_unloaded 4d9d7c8f 00000000041a4934 c0000005 0000000000000008 6.1.7601. 1033 88A2F9F6-9DED-45E7-A7BE-9ED70359F75E System manufacturer System Product Name 1303

Can anyone help?


Start Cubase in safe mode. you can search “Safe Mode” in the forum.

Thanks. Tried this and started CB with the disable prefs option. Same problem: CB crashed to desktop as soon as I tried to open a project.


I noticed that the safe mode feature doesn’t really disable everything, so try renaming Cubase prefs.

This sounds like a hardware error or a driver file corrupted error, so I would try manually removing and then reinstalling that new hardware.

I’m on mac, so that’s about all I have to offer…