Cubase 7 crashes when opening a project, please help

Cubase
1

Here’s the sequence of events:

  1. Cubase 7 crashed on close.

  2. Although I expect this has nothing to do with the problem, while CB7 was closed I successfully set up and installed Steinberg’s UR28M disgital audio interface.

  3. CB7 loads to the Steinberg hub screen (during the load it asks if I want the UR28M as the ASIO driver). It successfully connects to the Steinberg News feed. However, if I try to open either the Project I was working on when CB7 crashed or Open Other or Create New Project, CB7 instantly crashes to desktop.

I’m using Windows 7, 64 bit.

Windows produces these error files:

  1. DefaultDataCollection failed: 0x8007001f

(2)

<?xml version="1.0" encoding="UTF-16"?> 6.1 7601 Service Pack 1 (0x30): Windows 7 Professional Professional 7601.18044.amd64fre.win7sp1_gdr.130104-1431 1130 Multiprocessor Free X64 1033 2372 C:\Windows\explorer.exe C:\Windows\Explorer.EXE BEX64 Cubase7.exe 7.0.1.2078 50ca0737 MemAPI_UR28M.dll_unloaded 0.0.0.0 4d9d7c8f 00000000041a4934 c0000005 0000000000000008 6.1.7601.2.1.0.256.48 1033 88A2F9F6-9DED-45E7-A7BE-9ED70359F75E System manufacturer System Product Name 1303

Can anyone help?

–Kevin

2

Start Cubase in safe mode. you can search “Safe Mode” in the forum.

3

Thanks. Tried this and started CB with the disable prefs option. Same problem: CB crashed to desktop as soon as I tried to open a project.

–Kevin

4

I noticed that the safe mode feature doesn’t really disable everything, so try renaming Cubase prefs.

This sounds like a hardware error or a driver file corrupted error, so I would try manually removing and then reinstalling that new hardware.

I’m on mac, so that’s about all I have to offer…