cubase 8 licence reactivation

i contact you, cause i have a problem, ad i hope you could give me some help.
i installed cubase Al, standard cubase version without patch, but few days ago i had to format my computer and now i can’t use it anymore…
i tried to reactivate the licence, using the program e-licencer and the website, both, but it doesn’t work…

i don’t know what to do to make the software work again … :question:

could you give me some advieces?
thank you :smiley: :smiley:

Hi and welcome,

Could you describe more, what didn’t work, please? Where did you stop? Which step of the description didn’t work? Any message…?