Cubase 8 Pro can't update to 8.5 and cubase team doesen't respond

Hi, i have a frustrating situation with my license and team cubase doesen’t respond to requests…
I have a cubase 7.5 license (see image attached) and i have bought the 8.5 upgrade (se in attached image), but in my steinberg account the system show me that i have cubase 8 pro license so when i try to add the 8.5 license in my licenser i receive the message that i cant do that because my key it is an upgrade from 7.5 to 8.5 not from 8 to 8.5… In the past was worked perfect my 8.5 cubase but now i have reinstalled my windows and i have installed all my softwares and now i can’t have the cubase 8.5 back.

What can i do, because the cubase team doesen’t respond…

Thanks.


If you had Cubase 8.5 running before, the license is on the USB key already. All you have to do is plug in the USB key.