cubase 8. windows 8.1 scarlet 18i20---help

Cubase
#1

Hi guys

pc-- pentium i5
16 g ram , 4x 360 hz
windows 8.1 64 bit
all updates and drivers 100% up to date.
DAW …cubase 8-
bfd 3 and thats it up untill now ntill i can get this bad boy to work i wont be installing any more vst or plug ins …
one problem it the F R S keeps kicking itself ot of the system and issues connection …
i have to turn off an on agan to continue working .
second problem is an issue with sample rate changes … this is not allowed until i unplug or turn off or reboot.
thirdly the i/o settup crashes my cubase …
now ii still dont know what the cause is …
A FRS is messig with cubase
B cubase is F++ig with the FRS
c windows 8,1 problem --…

why are the drivers 32 bit ? why are there no dedicated 64 bit drivers ?

i have downloaded the FR beta software and the new us drivers … n0 change –

i am at my whits end i need to get back to writing and recording …
i am feeling like doing none of the above as all i do days on end is try and get this thing to work –
the Focusrite support have not realy helped much … but then again there is not much they can do other than give me standard relys to a standard question
i posted the crash dumps to Steinberg support but they are at the trde fairs etc
its now at the stage where cubase won let me open a project that was created or edited using the scarlet …
even if its not plgged in …wtf wtf wtf ???

cheers and thanks for reading
any one can help then pls shed some light as to what i can try …
T

#2

That’s a dense post so hard to make sense of it all. But just in case: there have been many posts about cubase 64 bit on windows 64-bit still finding and using the 32 bit vst plugins. I lost a week of work time trying to puzzle it all out as a new user. Basically, if you don’t use or ever want to use the 32 bitters, seek out and destroy them (save them to a backup somewhere …)

#3

hi
no plugins at all except intern from c8
one vsti … bfd 3 in 64 bit mode

i dont know where else to look .
its plain to me that this post should be in the other forum but i have more chance of it being seen in here
the above post was a copy to what i sent to the focusrite forum …
no reply’s yet .
the audio card uses a 32 bit interface driver … or so it reads —
i wonder is this the cause or is cubase having problems with the asio and i/o from the audio card or is windows 8.1 just not up to working with A/V media ???

#4

I know its not a palatable solution but have you considered trying (buying/borrowing) a different audio device to see if that works. I speak from my experience of trying 5 different audio devices on my macbookpro before I found one that didn’t glitch. Also you could try another DAW perhaps (in demo mode for a while?).

I just recently had a live chat with someone at Focusrite through their website. They were helpful, although it was only a simple licensing question. I did have to wait about 20 minutes for them to initially respond though.

Mike.

#5

hi Mike
thank you so much for yor input …
the guys at F.R are on it as we speak… if all else fails it could still be the unit itself … so as it is new i still have cover … i hope not though as i need to start writing and recording real soon … i have wasted enough time as is and that was my fault haha but now i want to work again i cant … murphys law i guess
cheers .
T

#6

Hi Tony,

I’m sorry to hear that you encountered some issues with your 18i20 - did you raise a case with us in the end? Was this resolved?

Best regards,
Jack // Focusrite Technical Support

http://focusrite.com/answerbase/contact

#7

sorted now … up and running ,
was all a windows problem
i brought a download version and after a week or so they sent me a hard copy
i installed that and bingo

thanks to all who took time to help
this forum rocks
cheers guys

#8

Hi Tony,

Great to hear that this was resolved for you.

If you have any problems in future please don’t hesitate to get back in contact with us.

Best regards,
Jack // Focusrite Technical Support

http://focusrite.com/answerbase/contact