Cubase 9.5.20 just started crashing every time a file browser window comes up

Cubase
#1

I’m on a Mac running 10.10.5. Cubase Pro 9.5.20. This just started happening. Any time I click “empty project” at the beginning the file browser pops up and cubase crashes. It also happens any time the file browser pops up: trying to name a file in export, trying to export an xml, etc.

It’s not happening on 9 or 8.5.

Is there somewhere that I can download 9.5.10 to revert to that and see if that will get me back up and running.

This is an emergency! Thanks!

The only new thing I did was I just installed the Dorico demo. :frowning:

#2

OK-I just started in Cubase safe mode and the crash didn’t happen. I guess I need to figure out how to not lose all my preferences now. :-/

#3

I spoke too fast. Even with using factory preferences, the issue still remains. It was only that it defaulted to not asking for the file location so I thought it was working. As soon as I set it to prompt for a file location, it crashes again :frowning:

#4

I managed to download 9.5.0 and install it. I moved my old preferences over and things work correctly. I found what I think is the 9.5.10 update:
http://download.steinberg.net/downloads_software/Cubase_Pro_9.5_and_Cubase_Artist_9.5/9.5.10/Cubase_9.5.10_Update_mac.dmg

but it does not seem to update from 9.5.0 for some reason even though it installs. When I update all the way to 9.5.20 then the crashing returns. :frowning:

#5

Hi,

Could you share the crash file (via Dropbox or similar), please (best the one from Cubase 9.5.20, please)? You can find it in the Console macOS utility.

#6

Yes. I’ll go ahead and reinstall 9.5.20 and I’ll post the crash report.

#7

Here it is:
Cubase_crash_report.zip (26.9 KB)

#8

Just tried to do another full uninstall-including these steps:
https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/mac-os-x-how-do-i-uninstall-an-application-completely

Reinstalled and same crashing. This sucks so bad. :frowning:

#9

Hi,

At the end, it crashes on Apple side. But Cubase is in the crash thread, so I pass it over to Steinberg anyway.

Btw, officially, Cubase doesn’t support macOS 10.10. See System requirements, please.

#10

I don’t know what you mean about it crashing on Apple side. Cubase used to work and now it crashes-though it is indeed whenever it pulls up the finder window in Cubase. There was no Cubase or OS change that has happened.

Do you know where I can find 9.5.10 for a Mac? I was using that for the last couple months with no issue.

#11

Hi,

I mean, the crash thread ends up with Apple items. Then it crashes. Could you try to trigger First Aid from the Disk Utility, please?

Unfortunately, I don’t know, where to download an older C9.5.10 update.

#12

I’m not going to take a chance with First Aid until I can do a complete backup of my computer.

#13

This is like to make the computer healthy. It was named Repair Disk Permission before. You cannot break anything by this.

But of course, it’s up to you.

#14

Hi,

by any chance, do you have any Finder Extension installed? You can check in the System Preferences->Extensions.

#15

Yes. I have Dropbox and Adobe CC. I disabled them and the problem went away! It looks like if i enable either one then the problem returns…

#16

I have also Dropbox, and no crash. So I would say it’s probably more Adobe. But if Cubase crashes even if you disable Adobe and enable Dropbox only…

#17

Yes-if enabling either one then it crashes.

#18

Then it seems to be 3rd party (Dropbox/Adobe) issue.

#19

Well, it could be 3rd party (Cubase) issue as well. :wink: correlation does not equal causation. :smiley:

#20

Was this ever fixed? I am having the exact same issue.