Cubase 9.5 Not opening



I’ll try to help out.

You have a valid Cubase 9.5 license on your USB key, and also the 24 hour license that comes with the boxed retail Cubase Pro box. There are no other licenses there, soft or hard.

The first thing to do now is delete and replace the soft Elicenser file using the elc-installation-helper application.

Please do the following, and nothing else:

  1. use the Run command (Win+R) to open: _%appdata%\Steinberg_ (aka C:\Users<your username>\AppData\Roaming\Steinberg)
    Observe the list of contents of the folder. rename all folders whose names start with Cubase thus: xCubase…

  2. Download and run this utility: http://support.steinberg.de/elc/win/elc-installation-helper.exe
    (Don’t do anything special. Simply double click the exe file and let it do its thing. )

  3. Run the elicenser control center. Observe whether it starts without errors.

3a) If it throws an error get a pic of it. (I recommend Greenshot http://getgreenshot.org)

3b) Error or not, launch Cubase Pro 9.5. click away any dialogs that come up. Does Cubase run?

  1. Reply with what happened here.

Thanks for the reply Steve! I did all this after updates still no luck.

In short Cubase is working!! However minus some pug ins and most importantly HALION SONIC! It is installed but doesn’t show up in the instrument list. Any ideas about that?

So in the end I decided to connect the computer to the internet. After hours of updates (it had never been connected before!) Cubase was still not opening, and the elicenser control center either. A missing .dll file was stopping that. Installed it and still not working. Went to add remove programs and right clicked then “FIX” on the C++ 64bit file and boom, eLicenser control is working. But Cubase still crashing at loading GUI.

Then I went back through the threads and started again, it was when I re installed a Windows platform update it finally opened!! I had already installed this update before connecting to WiFI and no luck.

It was this package that seemed to get it working

https://www.microsoft.com/en-us/download/details.aspx?id=36805&ranMID=24542&ranEAID=je6NUbpObpQ&ranSiteID=je6NUbpObpQ-zi7UFc2Xql9dcOvp4xAhew&tduid=(8c5bd046051e7683b207011090dba43b)(256380)(2459594)(je6NUbpObpQ-zi7UFc2Xql9dcOvp4xAhew)()

Thank you guys for all your help and advice, I can finally start making music again!

Now the adventure continues with the Computer in the studio!!

Thanks you all for all the help and advice!!

Now for the Studio computer