Cubase 9.5 Pro install issues


As I have more or less given up on Steinberg customer service, first waiting more than 7 days for a reply, after purchasing Cubase 9.5 Pro (OC version), and then waiting up to 3 days for further replies, and dealing with false statements, I hope the Forum here will be of better assistance.

When I bought Cubase 9.5 Pro, it stated that it needs 11-12 GB of free disk space. My system hard drive has 14-15 GB free disk space. So I figured I was good to go. I downloaded the installation files to a different hard drive, to not take up all the space on the system hard drive.

I have just now tried to install the Cubase 9.5 Pro software, but I kept getting error messages saying I did not have enough space. Knowing that I did have enough space I clicked “try again”, and then the installment continued. After the installment I got a message saying “Cubase 9.5 Pro succesfully installed”, and then a list of the status of the installed items (Cubase 9.5 Pro, and Retrologue2 etc), and almost all of them said “Not Installed”. That’s the first problem.

The second problem is: I have uninstalled the few items that was installed, like the eLicenser and Retrologue (roughly maybe 500 MB combined). But now my system hard drive only has 360 MB free space - before the attempt on installing there was over 14 GB - and there’s no trace of Cubase 9.5 Pro, to delete/uninstall…

What do I do?

The installer requires 18 GB of free space to work correctly if you’re using Windows.

Free some more disk space then run the installer again. Make it reinstall everything that it says is already installed.