"Cubase 9 has stopped working" message after Win10 update

Cubase
,
1

Yesterday my PC performed a windows update. After rebooting, Cubase would no longer function.

The main problem is that I cannot open any projects. As soon as I select one from the Hub (or close the hub and manually go to file->open project) and the project window begins to appear as a white box - a message pops up saying “Cubase 9 has stopped working”.

I have tried opening an empty project, and this gets me a clean project window, but as soon as i try and add a track the crash happens.

The windows error log is shown below:
Faulting application name: Cubase9.exe, version: 9.0.0.92, time stamp: 0x581a935a
Faulting module name: imagegenerator.dll, version: 1.1.0.1, time stamp: 0x581a8f00
Exception code: 0xc000041d
Fault offset: 0x00000000002711d7
Faulting process id: 0x1e60
Faulting application start time: 0x01d326d226d191c6
Faulting application path: C:\Program Files\Steinberg\Cubase 9\Cubase9.exe
Faulting module path: C:\Program Files\Steinberg\Cubase 9\imagegenerator.dll
Report Id: c509b6bc-3ce2-4d31-a7b3-5801bd92f005
Faulting package full name:
Faulting package-relative application ID:

I’ve:

  • reinstalled the elicenser software
  • removed the settings/preferences folder and let Cubase rebuild
  • updated Cubase 9 to latest version
  • uninstalled Cubase 9 and reinstalled (initially without the latest update)

Still nothing.
I did have issues with my audio interface, which are now fixed but I have disconnected it for now until Cubase 9 works fully.
I also got the odd DCOM messages but reinstalling the elicenser seemed to fix those.

I’m at a loss what to do now. I’ve logged a ticket with Steinberg, but have a horrible suspicion it may end up with a reinstall.
Anyone else having problems after the latest Windows10 update?

2

Seems your system needs reinstalling, would recommend to reset windows to a clean install and start from there

3

Yeah - that’s going to be my last resort.
I rebuilt the laptop last year, so i have all the files and plugins, it’s just down to time!

There’s a couple of things i may try first, but i’m afraid you may be right.
Be good to hear if anyone else has managed to find a quick fix (e.g. a particular driver to check)

4

Still nothing from the Steinberg “helpdesk” bar the auto-acknowledgement of my ticket.
I can’t wait weeks for them, I’ve got tunes to record!

So, i just did a complete Windows reinstall. Took a few attempts (remember to do a FULL windows shutdown, as by default it just does a hybrid hibernation) but once it booted up and I let it do all its updates and configs, i put eLicenser and Cubase back on and everything is okay so far.
Now for the tedious reinstallation of all my plugins!

5

usually these issues have to do with permissions. running as administrator can be a solution. however i learned the hard way that turning off windows update in services.msc usually keeps my windows 10 installation up and running for quite a long while. switching it on means trouble LoL. F