Yesterday my PC performed a windows update. After rebooting, Cubase would no longer function.
The main problem is that I cannot open any projects. As soon as I select one from the Hub (or close the hub and manually go to file->open project) and the project window begins to appear as a white box - a message pops up saying “Cubase 9 has stopped working”.
I have tried opening an empty project, and this gets me a clean project window, but as soon as i try and add a track the crash happens.
The windows error log is shown below:
Faulting application name: Cubase9.exe, version: 126.96.36.199, time stamp: 0x581a935a
Faulting module name: imagegenerator.dll, version: 188.8.131.52, time stamp: 0x581a8f00
Exception code: 0xc000041d
Fault offset: 0x00000000002711d7
Faulting process id: 0x1e60
Faulting application start time: 0x01d326d226d191c6
Faulting application path: C:\Program Files\Steinberg\Cubase 9\Cubase9.exe
Faulting module path: C:\Program Files\Steinberg\Cubase 9\imagegenerator.dll
Report Id: c509b6bc-3ce2-4d31-a7b3-5801bd92f005
Faulting package full name:
Faulting package-relative application ID:
- reinstalled the elicenser software
- removed the settings/preferences folder and let Cubase rebuild
- updated Cubase 9 to latest version
- uninstalled Cubase 9 and reinstalled (initially without the latest update)
I did have issues with my audio interface, which are now fixed but I have disconnected it for now until Cubase 9 works fully.
I also got the odd DCOM messages but reinstalling the elicenser seemed to fix those.
I’m at a loss what to do now. I’ve logged a ticket with Steinberg, but have a horrible suspicion it may end up with a reinstall.
Anyone else having problems after the latest Windows10 update?