I’m using a MAC running Sierra,
My situation is far worse. I can’t even connect to my elicenser now.
When I try, I get an error:
'Connection to protection device lost"
I tried to connect to it on a PC machine with an earlier version of elicenser control and the latest version without joy.
I did not get the error but there are no licenses on the unit now and the unit serial number is not populated.
In the device manager, it’s listed as a Protected Executer.
The drivers for this device are not installed. (Code 28)
There is no driver selected for the device information set or element.
Also, the manufacturer is not listed.
The bonus is, all my licenses are registered online.
It’s hard to believe that this is a bizarre coincidence.
I’ve used it for years without as much as a hiccup.
Regardless, I ordered a new dongle and opened a ticket with Tech Support
I’m dead in the water until it comes in and am able to recover my licenses.