Someone please help
I bought Cubase 9 and was informed on a support group that I did not need to have earlier Cubase 5 installed on my iMac 27", 2013 edition, Sierra 10.12.
My Cubase 5 lives on a different computer. But I thought that my earlier purchase of Cubase 5 would be registered on my e license. Seems like it is. (I have the dongle)
But I am now after my purchase asked to upgrade my elisence. I have the activation code that was sent my in a mail with my purchase.
However when I try to upgrade using the new activation code, I get this message:
Currently, there is no license available which can be upgraded by your upgrade license. Please connect an USB-eLicenser, which holds an appropriate upgradable license, to your computer.
How come? What can I do? I bought Cubase pro 9 as a download as an upgrade from Cubase 5. Why is this not working?