Cubase AI 11 to Cubase AI 14 update

Cubase
104

You can not update from a version you do not own. A trial is just a trial and it ends after a defined timeframe, so you just have a time based license. You did not buy it, so no way of updating it.

So if you have a Cubase 11 AI version it was probably using the Soft eLicenser. That is basically a file on disk of your computer and if you change the computer you need to go through the reactivation procedure, to get is working again on the new computer.

How to do that is described here

If you bought the wrong update you can ask for a refund by contacting the Online Shop Support.

105

Tried reactivation and I get the message no product found on my e license. Once again I state that wanted to buy product ( clicked on trial expired-BUY ) after my trial but all options offerred elements 14 which I paid forā€¦ (upgrade from LE11).

106

Did you use a different mail address for your LE registration? Have you checked your profile online on mysteinberg for registered eLicenser products

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It should show your registered Cubase LE 11 license. If it is not here you need to contact support for it.

107

Hi David,

Unfortuntely, you took a wrong turn in the maze of our license management migration processā€¦

First of all, I have extented your Cubase Element 14 validation period. So you can still use Elements for another month.

Then I added a Cubase AI 14 license to your account.

You can now contact our online shop partner and return the upgrade you have purchased to a Cubase Elements 14 upgrade from Cubase AI 14.

If that doesnā€™t work, just sent me a PM.

Please excuse the inconvenience!

108

Thanks for sticking with me Juergen. Same mail address. When I show my e licenser based products it lists Cubase elements 14 (upgrade from Cubase elements on e licenser) However activation status says not yet activated. When I try to do this using the activation code sent when I purchased Elements 14 it lists my e license but with a not upgradeable sign on it and message no upgradeable license found. In my steinberg licensed products it lists Cubse elements 13 trial expired and cubase elements 14 verification pending

109

Thanks Matthias I will try that tomorrow

110

Hi Matthias,

Iā€™d like also to upgrade my Cubase AI 11 to 14. Activation date was 2020. Is it still possible?

Thanks!
Eugen

111

GrĆ¼ezi @Eugen_Schmidtgall, I have updated your Cubase AI license. All the best, Matthias

112

Thanks a lot!

1 Like
113

Hi @Matthias_Quellmann
Could you please help me upgrade my Cubase AI 11 to lastest versionļ¼Ÿ
Thanksļ¼

114

Hi @Matthias_Quellmann
I have an eLicence version of Cubase 11 AI, and I would like to move it onto a new PC, at the same time upgrading to Version 14. Could you update the licence please, so I can directly install Version 14 AI?
Thanks
Stephan

115

Hi @Matthias_Quellmann,

Could you please help me upgrade my Cubase AI 11 to the latest version?

The reason is that I noticed upgrading to Cubase Elements or Pro requires version 12 or higher.

Looking forward to your guidance!

116

@Kuroue @stephan_burghaus @wancheol_lim, I have added Cubase AI licenses to your accounts. Enjoy!

117

Dear @Matthias_Quellmann I have a eLicense of Cubase AI 11 and I would like to upgrade it to Cubase AI 14. Is it possible?

Thank you in advance

David

118

Hi @Matthias_Quellmann I have an eLicense version of Cubase AI 11 and I would like to upgrade it to Cubase AI 14 to get it into the new licencing regime. Is that do-able? Hope you can help, thanks if you can.
This migration must be a nightmare from your side - was bad from this side but I think Iā€™m there now!

Chris